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FARHAN HABIB FARAZ profile picture

FARHAN HABIB FARAZ

Prompt Engineer focused on conversational AI, voice agents, and automation. Sharing hands-on insights from building and shipping production AI systems.

Location House No. 29, Flat (M-A), Road No. 6, Dhanmondi, Dhaka - 1209, Bangladesh. Joined Joined on  Email address fh.faraz@gmail.com

Education

Premier University, Chattogram

Pronouns

He/Him

Work

Senior Prompt Engineer at PowerinAI

The RAG System That Found Contradicting Answers (And Confidently Picked The Wrong One)
Cover image for The RAG System That Found Contradicting Answers (And Confidently Picked The Wrong One)

The RAG System That Found Contradicting Answers (And Confidently Picked The Wrong One)

Comments
4 min read

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The RAG System That Mixed Documentation From Different Products (And Created Frankenstein Instructions)
Cover image for The RAG System That Mixed Documentation From Different Products (And Created Frankenstein Instructions)

The RAG System That Mixed Documentation From Different Products (And Created Frankenstein Instructions)

Comments
5 min read
The RAG System That Retrieved Perfect Chunks (But Answered Wrong Anyway)
Cover image for The RAG System That Retrieved Perfect Chunks (But Answered Wrong Anyway)

The RAG System That Retrieved Perfect Chunks (But Answered Wrong Anyway)

Comments
4 min read
The Calendar Sync That Scheduled Meetings During Weekends (And National Holidays)
Cover image for The Calendar Sync That Scheduled Meetings During Weekends (And National Holidays)

The Calendar Sync That Scheduled Meetings During Weekends (And National Holidays)

Comments
4 min read
The Feedback Collector That Published Negative Reviews Publicly (Before Human Review)
Cover image for The Feedback Collector That Published Negative Reviews Publicly (Before Human Review)

The Feedback Collector That Published Negative Reviews Publicly (Before Human Review)

Comments
4 min read
The Product Recommender That Only Suggested Out-of-Stock Items (Inventory Integration Fail)
Cover image for The Product Recommender That Only Suggested Out-of-Stock Items (Inventory Integration Fail)

The Product Recommender That Only Suggested Out-of-Stock Items (Inventory Integration Fail)

Comments
4 min read
The Onboarding Flow That Ghosted 300 New Users (Missing Conditional Logic)
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The Onboarding Flow That Ghosted 300 New Users (Missing Conditional Logic)

Comments
4 min read
The Notification System That Sent 12,000 Messages at 3 AM
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The Notification System That Sent 12,000 Messages at 3 AM

Comments
4 min read
The Translation Bot That Turned Professional Emails Into Insults
Cover image for The Translation Bot That Turned Professional Emails Into Insults

The Translation Bot That Turned Professional Emails Into Insults

Comments
4 min read
The FAQ Bot That Made Up Answers When It Couldn’t Find Real Ones
Cover image for The FAQ Bot That Made Up Answers When It Couldn’t Find Real Ones

The FAQ Bot That Made Up Answers When It Couldn’t Find Real Ones

Comments
4 min read
The AI That Quoted Customers Their Competitors’ Prices
Cover image for The AI That Quoted Customers Their Competitors’ Prices

The AI That Quoted Customers Their Competitors’ Prices

Comments
3 min read
The Booking System That Created 47 Double-Bookings in One Morning
Cover image for The Booking System That Created 47 Double-Bookings in One Morning

The Booking System That Created 47 Double-Bookings in One Morning

Comments
4 min read
The Email Responder That Replied Unsubscribe to the CEO
Cover image for The Email Responder That Replied Unsubscribe to the CEO

The Email Responder That Replied Unsubscribe to the CEO

Comments
3 min read
The Sentiment Analysis Bot That Thought Every Customer Was Angry
Cover image for The Sentiment Analysis Bot That Thought Every Customer Was Angry

The Sentiment Analysis Bot That Thought Every Customer Was Angry

Comments
3 min read
The Lead Magnet That Collected 5,000 Fake Emails And We Didn’t Notice for 2 Weeks
Cover image for The Lead Magnet That Collected 5,000 Fake Emails And We Didn’t Notice for 2 Weeks

The Lead Magnet That Collected 5,000 Fake Emails And We Didn’t Notice for 2 Weeks

Comments
5 min read
The Chatbot That Started Arguing With Customers Because I Told It to Be Confident
Cover image for The Chatbot That Started Arguing With Customers Because I Told It to Be Confident

The Chatbot That Started Arguing With Customers Because I Told It to Be Confident

Comments
6 min read
The Refund Bot That Approved $127,000 in One Afternoon
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The Refund Bot That Approved $127,000 in One Afternoon

Comments
4 min read
The Appointment Scheduler That Booked Everyone for Yesterday
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The Appointment Scheduler That Booked Everyone for Yesterday

Comments
4 min read
The Chatbot That Forgot English Mid-Conversation
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The Chatbot That Forgot English Mid-Conversation

Comments
4 min read
The Medical Chatbot That Diagnosed Everyone With Cancer
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The Medical Chatbot That Diagnosed Everyone With Cancer

Comments 2
4 min read
The Invoice That Cost $470,000 (Because I Forgot One Word)
Cover image for The Invoice That Cost $470,000 (Because I Forgot One Word)

The Invoice That Cost $470,000 (Because I Forgot One Word)

Comments
3 min read
The Workflow That Worked Too Well (And Crashed Everything)
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The Workflow That Worked Too Well (And Crashed Everything)

Comments
4 min read
The Day I Accidentally Made Our AI Sound Like a Desperate Salesperson
Cover image for The Day I Accidentally Made Our AI Sound Like a Desperate Salesperson

The Day I Accidentally Made Our AI Sound Like a Desperate Salesperson

Comments
4 min read
The Time Our Voice AI Couldn’t Understand “Yes” (And the Cultural Lesson That Fixed It)
Cover image for The Time Our Voice AI Couldn’t Understand “Yes” (And the Cultural Lesson That Fixed It)

The Time Our Voice AI Couldn’t Understand “Yes” (And the Cultural Lesson That Fixed It)

Comments
4 min read
The Knowledge Base That Lied to 10,000 Customers (And How We Caught It)
Cover image for The Knowledge Base That Lied to 10,000 Customers (And How We Caught It)

The Knowledge Base That Lied to 10,000 Customers (And How We Caught It)

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6 min read
The Day Our CRM Automation Started Flirting With Customers
Cover image for The Day Our CRM Automation Started Flirting With Customers

The Day Our CRM Automation Started Flirting With Customers

Comments
4 min read
The “Too Smart” Knowledge Base Problem: When Your AI Knows Too Much for Its Own Good
Cover image for The “Too Smart” Knowledge Base Problem: When Your AI Knows Too Much for Its Own Good

The “Too Smart” Knowledge Base Problem: When Your AI Knows Too Much for Its Own Good

Comments
5 min read
Sentiment-Aware Response Tuning: When the Same Question Needs Different Answers
Cover image for Sentiment-Aware Response Tuning: When the Same Question Needs Different Answers

Sentiment-Aware Response Tuning: When the Same Question Needs Different Answers

Comments
6 min read
Conversation Flow Control: When Users Don’t Follow Your Script
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Conversation Flow Control: When Users Don’t Follow Your Script

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5 min read
The Voice AI Prompt That Was Too Human (And Why Robot Instructions Worked Better)
Cover image for The Voice AI Prompt That Was Too Human (And Why Robot Instructions Worked Better)

The Voice AI Prompt That Was Too Human (And Why Robot Instructions Worked Better)

Comments
4 min read
Multi-Channel Chatbot Synchronization: When Your Bot Has Multiple Personalities Across Platforms
Cover image for Multi-Channel Chatbot Synchronization: When Your Bot Has Multiple Personalities Across Platforms

Multi-Channel Chatbot Synchronization: When Your Bot Has Multiple Personalities Across Platforms

Comments 1
6 min read
The RAG System That Confidently Made Up Product Specs (For 6 Months Straight)
Cover image for The RAG System That Confidently Made Up Product Specs (For 6 Months Straight)

The RAG System That Confidently Made Up Product Specs (For 6 Months Straight)

Comments
7 min read
The Insurance Bot With 47 Decision Points (And How It Approved Everything By Accident)
Cover image for The Insurance Bot With 47 Decision Points (And How It Approved Everything By Accident)

The Insurance Bot With 47 Decision Points (And How It Approved Everything By Accident)

Comments
7 min read
The Lead Scoring System That Ignored Million-Dollar Deals (Because The CEO Had a Gmail Account)
Cover image for The Lead Scoring System That Ignored Million-Dollar Deals (Because The CEO Had a Gmail Account)

The Lead Scoring System That Ignored Million-Dollar Deals (Because The CEO Had a Gmail Account)

Comments
7 min read
The Pricing Bot That Quoted $847 for a $12 Item (When Complexity Goes Wrong)
Cover image for The Pricing Bot That Quoted $847 for a $12 Item (When Complexity Goes Wrong)

The Pricing Bot That Quoted $847 for a $12 Item (When Complexity Goes Wrong)

Comments
7 min read
The Day Users Discovered They Could Hack Our Chatbot With "Ignore Previous Instructions"
Cover image for The Day Users Discovered They Could Hack Our Chatbot With "Ignore Previous Instructions"

The Day Users Discovered They Could Hack Our Chatbot With "Ignore Previous Instructions"

Comments
6 min read
The Voice AI That Thought "Thursday" Was "Birthday" (Accent Recognition Gone Wrong)
Cover image for The Voice AI That Thought "Thursday" Was "Birthday" (Accent Recognition Gone Wrong)

The Voice AI That Thought "Thursday" Was "Birthday" (Accent Recognition Gone Wrong)

Comments
6 min read
The Client Who Wanted AI to "Remember Everything" (And Why That Was a Terrible Idea)
Cover image for The Client Who Wanted AI to "Remember Everything" (And Why That Was a Terrible Idea)

The Client Who Wanted AI to "Remember Everything" (And Why That Was a Terrible Idea)

Comments
5 min read
The Chatbot That Couldn't Understand "Hmm" (Until We Taught It Bangla Body Language)
Cover image for The Chatbot That Couldn't Understand "Hmm" (Until We Taught It Bangla Body Language)

The Chatbot That Couldn't Understand "Hmm" (Until We Taught It Bangla Body Language)

Comments
4 min read
01670-309-328 vs +8801670309328: How We Solved a Western Consulting Firm's Phone Number Nightmare
Cover image for 01670-309-328 vs +8801670309328: How We Solved a Western Consulting Firm's Phone Number Nightmare

01670-309-328 vs +8801670309328: How We Solved a Western Consulting Firm's Phone Number Nightmare

Comments
3 min read
Conversation Memory Collapse: Why Excessive Context Weakens AI
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Conversation Memory Collapse: Why Excessive Context Weakens AI

Comments
3 min read
Document Automation with Precision: The Challenge of Formatting Without Touching Content
Cover image for Document Automation with Precision: The Challenge of Formatting Without Touching Content

Document Automation with Precision: The Challenge of Formatting Without Touching Content

Comments
4 min read
Automated Market Research: Building 1000-Word Strategic Reports from a Single URL
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Automated Market Research: Building 1000-Word Strategic Reports from a Single URL

Comments
4 min read
Content Automation at Scale: Generating 100+ FAQs from a Single Website Link
Cover image for Content Automation at Scale: Generating 100+ FAQs from a Single Website Link

Content Automation at Scale: Generating 100+ FAQs from a Single Website Link

Comments 1
4 min read
Contextual Inference with Generative AI: Turning Messy Notes into Professional Meeting Minutes
Cover image for Contextual Inference with Generative AI: Turning Messy Notes into Professional Meeting Minutes

Contextual Inference with Generative AI: Turning Messy Notes into Professional Meeting Minutes

Comments
4 min read
Structural Logic in Prompt Engineering: Building an AI Grammar Teacher, Not Just a Checker
Cover image for Structural Logic in Prompt Engineering: Building an AI Grammar Teacher, Not Just a Checker

Structural Logic in Prompt Engineering: Building an AI Grammar Teacher, Not Just a Checker

Comments
4 min read
Building Cultural Intelligence into Database Processing: A Pattern Recognition Challenge
Cover image for Building Cultural Intelligence into Database Processing: A Pattern Recognition Challenge

Building Cultural Intelligence into Database Processing: A Pattern Recognition Challenge

Comments
4 min read
Conversational AI Case Study: How a Simple Psychological Shift Drove 92% Completion Rates
Cover image for Conversational AI Case Study: How a Simple Psychological Shift Drove 92% Completion Rates

Conversational AI Case Study: How a Simple Psychological Shift Drove 92% Completion Rates

Comments
4 min read
Knowledge Banks for Conversational AI: When Less is More
Cover image for Knowledge Banks for Conversational AI: When Less is More

Knowledge Banks for Conversational AI: When Less is More

Comments
3 min read
How We Solved Western Consulting Firm’s Phone Number Nightmare
Cover image for How We Solved Western Consulting Firm’s Phone Number Nightmare

How We Solved Western Consulting Firm’s Phone Number Nightmare

Comments
2 min read
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