Forem: PagerDuty Community

PagerDuty Community Update, January 19 2024

Mandi Walls — Fri, 19 Jan 2024 20:25:34 +0000

It’s update time!

Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup here

Additionally, Intelligent Dashboards are now officially SUNSET. You’ll find your links to the old dashboards redirected to the new Dashboard features (find them under Analytics->Dashboard in your account). This sunset is another big step towards consolidating the Analytics Information Architecture from a UX perspective and the tech stack from an engineering perspective so we’ll be better able to keep delivering great improvements!

✍️ On the Blog and In the News

Automating the Enterprise

Jonathan Rende, SVP and GM of Product, published a new piece at Forbes discussing some of the challenges large organizations have when creating and consuming automation effectively.

APAC Retrospective

Part three in our APAC retrospective is now available. If you missed the first two installments they are here and here.

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” Register today for this free event and please come say hi if you’re there!
Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation as well as a panel on DevOps trends.
Also on the 25th, Mandi will join the folks at Cloudsoft for a panel on Demonstrating the Value of Site Reliability Engineering. Join us!

ICYMI, check out the Demo Roundup that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow.

🎧 On the Podcast(s)

This week on the podcast, we were joined by Heitor Lessa, Chief Architect at AWS, for an insightful conversation. Heitor provided valuable insights on the evolution of Powertools for AWS Lambda and the strategies for fostering and nurturing an open source community. If you're interested in open source and seeking advice on community building, don't miss this episode.

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is Close to the Machine by Ellen Ullman. We’re looking for readers for future episodes. If you’re interested, fill out our form

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re subscribed so you don’t miss anything!

In other podcast news, Mandi joined env0 Co-founder and CEO Ohad Maislish for an episode of the Infrastructure as Code podcast. Download to your favorite podcast app or check it out online.

You can now check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts. This week’s episode featured PagerDuty’s Matt Linebarger from the Customer Success Engineering team with 10 things every PagerDuty user should know.

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Upcoming episode guests include:
- January 22: Nora Jones
- February 5: Jonathan Rende
- February 26: Bryon Kroger
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.

ICYMI

On Tuesday, our product folks joined us for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Catch the recording on YouTube.

On Thursday, PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, shared their 2024 predictions. Watch a replay on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to PagerDuty Community and submit your work here, or email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, January 12 2024

Kat Gaines — Fri, 12 Jan 2024 16:36:21 +0000

It’s update time!

Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup here.

✍️ On the Blog and In the News

APAC Retrospective

The second post in our APAC retrospective went up on the blog last week. If you missed the first one, you can revisit it here.

Showcasing the value of automation

If you’re wondering how to report on ROI from automation efforts, there’s an example on the blog this week showcasing two popular Pagerduty integrations: Snowflake and Jupyter Notebooks!

It’s award time!

PagerDuty was recognized recently by The Cloud Awards for Best Cloud Automation of the Year, and by BuiltIn as one of 2024’s best places to work!

In TheNewStack

Dormain recently published about Three Use-Cases for Generative AI in ITOps

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” Register today for this free event and please come say hi if you’re there!
Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation.

🎧 On the Podcast(s)

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re subscribed so you don’t miss anything!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Upcoming episode guests include:
- January 22: Nora Jones
- February 5: Jonathan Rende
- February 26: Bryon Kroger
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
January 16, join our product folks for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on LinkedIn
January 18, join us for a conversation with PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, on their 2024 predictions. Sign up on LinkedIn.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, January 5 2024

Mandi Walls — Fri, 05 Jan 2024 19:46:38 +0000

How Can We Help?

What would you like to see more of from the PagerDuty Community in 2024? How can we help you be more successful with PagerDuty and all of the components of the Operations Cloud? Take our super short survey and let us know!

✍️ On the Blog

Don’t be afraid of on-call!

Xenda asked some folks in the PagerDuty community how they cope with on-call responsibilities and helping their teams not fear being on-call. If you’re heading into your very first on-call rotation, you are not alone! These folks have been there and have some great tips for you.

Going beyond MTTR

MTTR is a great starting place for teams just starting out on their Incident Response and Incident Management journey. But if your team has been working on IR for a while, you might need a bit more than MTTR can give you. Google and others have written about some of the weaknesses of MTTR, and Mandi took a look at where you can get better insights in your PagerDuty account. Read more in this article.

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

NEXT WEEK Mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation.

🎧 On the Podcast(s)

We’ve kicked off 2024 in style with an episode featuring Abby Bangser. Abby’s one of the co-chairs of the CNCF’s Platforms Working Group. She joined us to talk about all things platform engineering!

We’ll still be running our regular episodes featuring interesting folks in tech. Make sure you’re subscribed so you don’t miss anything!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts
Upcoming episodes:
- January 8: Manu Gurudatha on “From Slipping to Shipping”
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- More from our product team on new Operational Maturity reports will be coming soon! Plus, Frank returns with more tips on using Event Orchestration!
January 16, join our product folks for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on LinkedIn.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update December 22, 2023

Xenda Amici — Fri, 22 Dec 2023 12:23:44 +0000

2023 Wrapped: Year in Review

What a year for the PagerDuty Developer Relations team! Our avocados helped spread PagerDuty’s presence in the practitioner community across 4 continents: Asia, Europe, North America and Oceania! We asked them to share highlights from 2023 and here are some of their best stories 💚

Xenda Amici, Community Program Manager (Portugal):

In August I had the great pleasure of joining Dormain, Kat, Mandi, Tara and Tiago on the Community & Advocacy team. I manage the Community Forums and I’m happy to see that the efforts of revamping the program have been paying off: more active members, peer to peer support in discussions, lots of knowledge sharing and insightful feedback about the products. I’m really excited about new program features coming in 2024 – stay tuned!

These few months have been a fun and exciting journey, with unique experiences and countless learnings. In September, Kat, Mandi and Tara visited Tiago and me in Lisbon and we were able to get to know each other better and align our team’s values. In October. I had a great time meeting our VP of Platform Advocacy, Dormain, as well as the UK team and some customer champions, during PagerDuty Connect in London, and attended Dormain’s inspiring talk about PagerDuty Operations Cloud.

Mandi Walls, Developer Advocate (USA):

Our events were all over the place this year. Mandi started the year in Sandusky, Ohio, at CodeMash. Other in-person highlights were WTFisSRE and SREday in London and SCaLE in Pasadena, as well as DevOpsDays in Baltimore, NYC, and Atlanta! We’re still doing a nice mix of virtual events, too, so we can still hangout with folks who aren’t traveling yet, including All Day DevOps and DeveloperWeek.

This year, too, Page it to the Limit crossed 100 episodes! Thanks to the other folks at PagerDuty who were so generous with their stories and allowed us to share them with you in our awesome 100th episode! We had a lot of amazing guests this year, including our own CTO Tim Armandpour, Helen Beal, Gene Gotimer, J Paul Reed, and JJ Asghar. Thanks to all of our guests, and if you’re out there and want to be on the show, let us know! I love hearing about what folks are working on and how their work makes tech work better.

We’ve also had some great stuff on the live streams. Our session with Abby Allen and Vivek Raj Saxena on the challenges we have with SMS communications was so deep and nerdy, and answered so many questions folks ask us about why we don’t support various things in notifications.Watch here:

Failure Fridays are a big part of the engineering culture at PagerDuty - we need to know how things break so we can fix them before they do. Rich Lafferty and Stevenson Jean-Pierre hung out with me to talk about Failure Fridays at PagerDuty. If you’ve not run a Failure Friday or Failure Anyday scenario before, check it out:

We hope to bring you more great stuff in 2024, and we hope we’ll get to see some of you at in-person events!

Tara King, Director of Developer Relations (USA):

This year took me around the world – to my first speaking engagement in Mumbai! I covered the high-level principles of incident response, taking me back to my days as a customer of PagerDuty.

Divya Padavarat on LinkedIn: #aiops

Picture says a thousand words and that is true for the day we had at AWS Summit Mumbai. The #PagerDuty team had a packed day at Amazon Web Services (AWS)…

linkedin.com

I also debuted a brand new talk at DevRelCon London – a conference I’ve always wanted to speak at, in a city I love – about mental health and burn-out. The conference was a gathering of kind and passionate folks trying to make sense of a tumultuous time, and I’m grateful I got to be there:

Tara King on LinkedIn: Resilience: building a burnout-resistant life in developer relations (Tara…

The recording of my talk at DevRelCon London is live! If you're feeling burned out in #devrel (or at all), it might be useful? https://lnkd.in/dkgYxdvq…

linkedin.com

But my favorite part of the year was welcoming our new teammates, Tiago Barbosa and Xenda Amici. Meeting up in Lisbon was magical, and I’m so excited for what 2024 brings.

Kat Gaines, Developer Advocate (USA):

This year felt like it went by so fast!

Events and IRL connections:

Spring and fall were packed with events. Here are just a few of the memorable ones:

Elevate CX remains an amazing connection vehicle for the customer support and customer-focused communities. I really enjoy a well-organized single-track event; it allows for fewer speakers but creates a stronger sense of connection among attendees and speakers alike. I was only able to make it to the spring event this year and missed out on fall, but really cherished the learnings and community from those two days. Kudos to Sarah Hatter, the mastermind behind it all, for consistently putting on such an intentional and well-organized event.

I also made it to two Support Driven events this year: Leadership Expo in Philly and the fall Expo in Las Vegas. The resilience and dedication to knowledge-sharing in the Support community is so impressive and I’m so grateful to the speakers and connections made there, and another chance to see my online friends in real life!

DevopsDays Taipei, Devops Barcelona, and SREDay were all such welcoming events for a speaker traveling pretty far. Thank you to the organizers for making sure it was extremely worth the time and travel!

At pretty much every event I spoke at or attended this year, there were people who hunted me down in the hallways to discuss their own incident management practices. Speaking is so much fun, but these kinds of conversations are not-so-secretly my “why” for attending events. I really love talking about challenges with folks who are either implementing some incident management practices for the first time or just know that they can do some work to streamline everything and make their teams’ lives easier. Please don’t ever hesitate to say hello if you see me at an event!

Great conversations online

I also had so much fun recording some of our podcast episodes this year. A few of the highly memorable ones for me were the Pagey Nostalgia Hour to celebrate our 100th episode, where we took a trip down memory lane with some of our longest tenured Dutonians. Reminiscing about what things were like years ago was really fun and a cool reminder of how far we’ve come.

Pagey's Nostalgia Hour

For our 100th episode, we reached out to the folks who have been at PagerDuty the longest, and asked them to share some of their stories with us and with you! These folks are from all over PagerDuty and had some amazing one-of-a-kind experiences.

pageittothelimit.com

Also of note: Sustainable On-Call Culture with Paige at Chronosphere, and Bridging the Gap Between Customer Support and Engineering with Rachel at Redmonk. These were both conversations that I had a lot of fun hosting and which had a lot of great takeaways that are worth a listen if you haven’t had the chance!

Team time!

My last highlight is being able to get together with our team in our Lisbon office. We’re scattered throughout the world, and usually only see each other on zooms, or if two of us happen to be speaking at one event, so getting a couple of days to work on planning, get to know each other, and even bake pasteis de nata together was a great treat.”

Tiago Barbosa, Developer Advocate (Portugal):

“Time flies when you're having fun," they say. That's exactly how 2023 was for me!

I joined the amazing DevRel team at PagerDuty about 6 months ago, and I'm really excited to be here. In such a short time, I've met many great individuals at PagerDuty, starting with my own team and others across different parts of the business. The amount of knowledge and passion displayed by everyone at PagerDuty is truly inspiring and motivates me to bring my best every day.
During my time at PagerDuty, I had the opportunity to contribute to various activities such as running our podcast (Page It to The Limit), hosting live streams, publishing the article From Chaos to Actionable Insights with PagerDuty Integrations and Automation, and assisting multiple customers on 1:1 meetings and the Community forum.

While most of these tasks are done from the comfort of my home office, I also love to travel and meet people to learn how we can provide better service to our customers. This year, I had the chance to visit London and Chicago. I hope that in 2024, I get to explore new places and have the opportunity to meet YOU!

However, one of my main achievements this year was becoming a maintainer for the PagerDuty plugin for Backstage. This allows us to collaborate with our developer community through open source and contribute to a project that I'm truly excited about. It also helps improve the user experience for any PagerDuty customer using Backstage. If you haven't checked out our plugin yet, please go here and don't miss out.

I'm really excited for 2024 and eager to showcase what our team has prepared for the community. Just a few more days to go!

The team is growing!

In November, we welcomed Jacopen, our newest team member based in Japan, who also shares his first impressions with us. We’re also excited to have a new Dev Advocate joining the Lisbon team soon!

Be part of the PagerDuty Community

Connect with fellow PagerDuty users and learn tips, tricks & best practices, network, ask your questions, share your thoughts & ideas, showcase your projects, give product feedback & more! Sign up today at community.pagerduty.com and be part of the community.

📺 We’re on Twitch! Don’t miss our streams covering all things PagerDuty. Our regular shows are: The Unplanned Show with Dormain! (Mondays), Terraform Time with José Antonio! (Wednesdays) and HowTo Happy Hour (Fridays), Missed any of our shows? Follow PagerDuty on LinkedIn and/or subscribe to the Youtube channel to watch on-demand.

We wrapped up our 2023 live streams on a #TwitchRecap and you can watch the recording:

🎧 We have a podcast too! Page It to the Limit is a podcast that focuses on what it means to operate software in production. Hosted by the PagerDuty Community Team, we cover the leading practices used in the software industry to improve both system reliability and the lives of the people responsible for supporting it. Follow the show in your favorite audio streaming service to be notified of new episodes!

In the last podcast episode of 2023, Dev Advocates Mandi, Kat and Tiago take a trip down the memory lane and talk about their favorite shows, events and features. Listen now:

2023 Recap

Our team has had a busy year. We've welcomed new members and gotten to chat with lots of great folks all over. This week we chatted about some of the things we enjoyed about 2023 and what we're looking forward to in 2024.

pageittothelimit.com

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

Thanks for following us this year, we will continue to create relevant content for the developer community in the year about to begin. See you in 2024! ✨

PagerDuty Community Update December 15, 2023

Mandi Walls — Fri, 15 Dec 2023 20:07:33 +0000

How Can We Help?

✍️In the News

Congratulations to PagerDuty CEO Jenn Tejada, Chief People Officer Joe Militello, and Senior Director of Data Science Mitra Goswami for being recognized as Inspiring Leaders by Inspiring Workplaces Awards!
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Also, you can vote for PagerDuty Process Automation in the DevOps Dozen Awards! Open until Dec 31!

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.

🎧 On the Podcast(s)

Python in Space. Last week, Mandi spoke with Mike Fiedler, a Security and Safety Engineer for PyPI, about various use cases for the Python programming language and the importance of ensuring their security. They also discussed the challenges and benefits of working in the Open Source community and even touched upon the topic of Python being used in space missions.

Next week will be our final episode of 2023, and our year in review!

Plus, we have a new feature coming up in January, so make sure you’re subscribed so you don’t miss it!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts
Upcoming episodes:
- December 18; Todd Whitney on zero maintenance window updates on YouTube or LinkedIn
- January 8: Manu Gurudatha on “From Slipping to Shipping”
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- Coming in January: A panel discussion focused on Event-Driven Automation and more from our product team on new Operational Maturity reports! Plus, Frank returns with more tips on using Event Orchestration!

Earlier today we wrapped up our 2023 streams. You can view the recording on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, December 7 2023

Tiago Barbosa — Thu, 07 Dec 2023 17:19:02 +0000

Hello community! 👋

The holiday season is here, and I can already picture myself sitting by the fireplace, enjoying a cup of hot coffee. However, we are not ready to say goodbye to the year just yet!

The team has been busy making plans for the upcoming year, while also actively participating in events like AWS re:invent. Mandi and Dormain attended the event, and I hope you had the chance to meet them if you were in Las Vegas. If not, there will be other opportunities.

During re:invent we released a video of PagerDuty Copilot, the new GenAI assistant for critical operations work.
Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Copilot is the AI assistant operations teams trust to help them manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs. If you didn't get the chance to watch the video do it now!

This week, Dormain and other PagerDuty colleagues have been attending Gartner IT Infrastructure, Operations & Cloud Strategies Conference in Las Vegas and the feedback has been great. Looks like Dormain's session rocked! 🤘

On the open source world, we released new capabilities for the PagerDuty plugin for Backstage. With this new release you can create services in PagerDuty directly from a Backstage Software Template. Imagine creating a new service based on a template provided to you and automatically onboard that same service into PagerDuty and configure the PagerDuty Card in Backstage...in one step! 🤯

If you haven't looked into it and you're using Backstage, visit our new documentation page.

✍️On the Blog

Jeli is now part of PagerDuty! This deal represents a strategic alignment of visions, technologies and goals that will have a lasting impact on the industry and our customers. In particular, adding Jeli to the PagerDuty Operations Cloud will help improve enterprise resilience, reduce the impact and risk of operational failure, and lessen the need for costly point solutions.

To know in detail what this acquisition means for you, our valued customers, as well as what it means for the future of incident management read Dan McCall's blog post.

If you are into Generative AI and want to see how PagerDuty is approaching it in PagerDuty Operations Cloud read the blog post on building operational resilience with Generative AI and automation, by Ariel Russo.

🎟️ Find us in person!

Looks like the event season is over this year and we will be focusing on 2024 events in the next few weeks. We have a lot prepared for you!

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

🎧 On the Podcast(s)

Python in Space. This week, Mandi spoke with Mike Fiedler, a Security and Safety Engineer for PyPI, about various use cases for the Python programming language and the importance of ensuring their security. They also discussed the challenges and benefits of working in the Open Source community and even touched upon the topic of Python being used in space missions.

Subscribe to Page to the Limit so you never miss an episode!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify
Upcoming episodes:
Dec 11: Jeff Sussna on Platform Engineering on Twitch, LinkedIn, or YouTube.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, November 24 2023

Xenda Amici — Fri, 24 Nov 2023 16:03:22 +0000

During this shortened week, while the US members of the Community & Advocacy team are enjoying some well-deserved family time and tasting delicious food, I’m sharing our retrospective from last week on the European side of things!

Dormain received Jamie Vernon in The Unplanned Show to talk about Cultures of Automation and you can watch it on-demand on LinkedIn. Mandi spoke with Sr. PM Manager Anojan Gunasekaran about Updates to PagerDuty Analytics.

Still on streaming content, PagerDuty’s VP and GM of Incident Management Dan McCall and Jeli.io’s founder and Senior Director of Product Management Nora Jones were guests on the Software Huddle video podcast and talked about all things incident management, the recent Jeli.io acquisition and more. Watch out here.

Did you know that we are rolling out some updates to PagerDuty’s REST API rate limits?. Check out what's new, learn some best practices and share your thoughts in this community forum thread.

✍️ On the Blog:

Interested in how PagerDuty Operations Cloud enables teams to resolve incidents more effectively and provide better customer experience through integrations and automation? Read DevOps Advocate Tiago's latest piece: From Chaos to Actionable Insights with PagerDuty Integrations and Automation.

More on PagerDuty Blog: Learn 7 Habits of Successful Generative AI Adopters, by VP of Platform Advocacy Dormain.

🎟️ Find us in person!

Where in the world is the PagerDuty DevRel team?

Say hi to Mandi on booth #1096 at the AWS re:Invent 2023 Las Vegas and get a closer look at all of our AWS integrations and capabilities. Plus, product demos, lightning talks, Q&As, and deep-dives on our newest releases including generative AI (full agenda here). Have PagerDuty University Certifications? Stop by and show us any of your badges on LinkedIn to receive a special Educated Pagey pin!
DEvOpsCon Munich: Come find us in our booth to play the PagerDuty Incident game (highest score gets a special prize 🏆), take Pagey swag home and talk to some friendly Dutonians! More details in the forums.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

This week, Mandi presented Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies.
Mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

🎧 On the Podcast(s)

Continuous Learning With Matt Davis. This week Mandi talks to Matt Davis about how leaders can build a culture of learning in modern organizations. Leaders foster continuous learning opportunities for teams and help employees cope with environments where change is constant.

Subscribe to Page to the Limit so you never miss an episode!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify
Upcoming episodes:
Dec 4: CSOps at PagerDuty with Arturo Suarez Martin on Twitch, LinkedIn, or YouTube.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, November 10 2023

Mandi Walls — Fri, 10 Nov 2023 18:51:00 +0000

Backstage with PagerDuty

Are you using Backstage for your internal developer portal? PagerDuty is now on the Spotify Marketplace for Backstage! Trigger incidents, see active incidents, and identify the on-call engineer for your services directly from Backstage. Check it out here and hang out with us on the Backstage Discord server!

🎟️ Find us in person!

Where in the world is the PagerDuty DevRel team?

Tiago spent this week at KubeCon + CloudNativeCon North America. Where you there too? Did you meet up with any of the PagerDuty folks? Let us know in the comments! // Detect dark theme var iframe = document.getElementById('tweet-1722325067042873390-508'); if (document.body.className.includes('dark-theme')) { iframe.src = "https://platform.twitter.com/embed/Tweet.html?id=1722325067042873390&theme=dark" }
Kat spoke yesterday at DevOps Barcelona. Did you catch her session Mastering Incident Communication?

Where else you can find Dutonians in November:

Nov 23: London: Women of Silicon Roundabout Conference
Nov 23 to Dec 1: AWS re:Invent 2023 Las Vegas. Come say hi! We’re booth #1096, and we’ll be running content in our booth theater all week!

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Get the recording of our webinar The Art of Deciding What to Automate
Sign up for GenAI Unleashed: Transforming Customer Experience in the Digital Era, running Nov 14.
On Nov 16, Mandi will be presenting Best Practices for On Call Teams at DeveloperWeek Enterprise. Click here for a free OPEN pass to DeveloperWeek Enterprise!
Mandi will also be presenting Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies on Nov 23.
Plan ahead and mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

🎧 On the Podcast(s)

Milestone week on Page it to the Limit! Our 100th episode! We interviewed some of the most-tenured PagerDuty employees to learn more about how PagerDuty has changed and evolved over the last 14 years. If you’ve never heard PagerDuty’s origin story, or how those awesome barbershop quartet ringtones were created, those stories and more are in this episode!

New on The Unplanned Show, Episode 5: DataOps with Snowflake!

Subscribe in your favorite podcatcher!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify. Upcoming episodes:
- November 13: LLM Observability with Charity Majors and James Governor
- November 20: Cultures of Automation with Jamie Vernon
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- Upcoming episodes: Friday, November 17th we’re talking Analytics with Anojan Gunasekaran.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: LinkedIn and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, November 3 2023

Tiago Barbosa — Fri, 03 Nov 2023 14:27:22 +0000

🏢 Jeli, welcome to the team

As we get to the end of the year PagerDuty takes another solid step in the direction of becoming the number one choice for incident management through the acquisition of Jeli.

This deal represents a strategic alignment of visions, technologies and goals that will enable PagerDuty Operations Cloud improve enterprise resilience, reduce the impact and risk of operational failure for our customers, and lessen the need for costly point solutions. Head to PagerDuty Blog and read about our vision of Jeli and PagerDuty.

🔑 Build sophisticated apps with OAuth 2.0 and API Scopes

Our very own Mandi Walls, walks us through the journey of building custom applications to manage PagerDuty environments. This is a path that many advanced customers follow and now PagerDuty provides a better way to do so.

With OAuth 2.0 and API Scopes logged-in users will only have access to the objects they would also be able to see via the web UI and on top of that their access will also be constrained by the scopes requested by the application you built. This improves security which is not only recommended but also mandatory in many regulated industries.

Head to the blog post and leverage the sample application to experiment with these capabilities in your own account.

☁️ PagerDuty Operations Cloud

Across the business landscape, 2023 has been called the “year of efficiency.” Organizations have had to deliver more growth and innovation, but with tighter budgets and headcount than in prior years. CIOs have needed to build strategies to mitigate the risk of operational failure and protect their brand’s customer experience. These forces have led many organizations to turn to AI and automation to increase productivity at scale, as the ability to work in modern and efficient ways has become a competitive advantage.

To help our customers gain that edge, PagerDuty is launching new features across the PagerDuty Operations Cloud that streamline operational processes and critical, unplanned work—all with the help of AI and automation. These new features across AIOps, Incident Response and Process Automaton enable our customers to drive faster growth, compress costs, and build customer trust.

Go to PagerDuty blog and see how you can supercharge your team's productivity and innovation with AI capabilities at the same time that you scale operational efficiency with event-driven automation for intelligent remediation. Don't skip the videos!

✍️ Set incident responders up for success with new user onboarding

Our first experience with any software platform is very important - PagerDuty is not different. For effective incident response, organizations must ensure that incident responders are set up properly and know how to use the platform. With that in mind PagerDuty announced a new onboarding flow and a new user onboarding report to help you and your team smoothly onboard with PagerDuty.

Cristina Dias explains in this blog post how to get the most out of your investment in PagerDuty by leveraging these new features.

🎟️ Find us in person!

Where in the world is the PagerDuty DevRel team?

Tiago will be at KubeCon + CloudNativeCon North America, Nov 6–9, in Chicago. Register for in-person or virtual here. If you happen to be in town for #KubeCon, join the PagerDuty Process Automation team for brats, beers, prizes and latest automation trends in one of the most iconic hotels in Chicago! Reserve your spot 👈
Nov 9, Kat brings Mastering Incident Communication to DevOps Barcelona.

Where else you can find Dutonians in November:

Nov 6-9: Gartner Symposium Barcelona, Nov 23: London: Women of Silicon Roundabout Conference, Nov 23 to Dec 1: AWS re:Invent 2023 Las Vegas (come say hi on booth #1096).

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Fall Launch Webinars: The Art of Deciding What to Automate (Nov 9) and GenAI Unleashed: Transforming Customer Experience in the Digital Era (Nov 14).
In Nov 15-16, Mandi will be presenting Best Practices for On Call Teams at DeveloperWeek Enterprise. Click here for a free OPEN pass to DeveloperWeek Enterprise!
Mandi will also be presenting Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies on Nov 23.

🎧 On the Podcast(s)

Stay tuned on Nov 7 for Page It To the Limit 100th episode - Sneak peek: we’re bringing in several guests to this special show! Subscribe so you never miss an episode.

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify. Upcoming episodes: Nov 6: Cloud security response with Ashley Ward, of Orca Security on LinkedIn, YouTube, or Twitch
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, October 27 2023

Xenda Amici — Fri, 27 Oct 2023 16:14:44 +0000

🚀 Ready for the future!

October is nearly a wrap with lots of exciting things happening in PagerDuty: the latest updates to the Operations Cloud (everything you need to know is here), more AIOps features in early access, fresh e-books and webinars, cool assets and brand colors (Volt is my favorite! 💚), website with new looks, top notch brand campaign “Operations Intervention” (you'll see the campaign on social media, the web, podcasts, and even in AWS re:Invent 2023 Las Vegas) and platform releases.

Wanna learn about new capabilities and get started on using them in your PagerDuty Operations Cloud environment? Go to PagerDuty Community and check out the Future Ready Guide: October 2023, a curated collection of resources that VP of Platform Advocacy Dormain put together!

Wait, there’s more! ⬇️

✍️AWS Orchestration with Systems Manager & Runbook Automation

Are you ready to say goodbye to time-consuming, manual tasks and hello to a self-service and orchestration layer that seamlessly integrates with AWS Systems Manager? Head to PagerDuty Blog and read about Runbook Automation and how it helps organizations save time and expand the reach of automation across accounts.

🎟️ Find us in person!

Tiago will be at KubeCon + CloudNativeCon North America, Nov 6–9, in Chicago. Register for in-person or virtual here. If you happen to be in town for #KubeCon, join PagerDuty Process Automation team for brats, beers, prizes and latest automation trends in one of the most iconic hotels in Chicago! Reserve your spot ⬅
Nov 9, Kat brings Mastering Incident Communication to DevOps Barcelona.

Where else you can find Dutonians in November:

Nov 6-9: Gartner Symposium Barcelona, Nov 23: London: Women of Silicon Roundabout Conference, Nov 23 to Dec 1: AWS re:Invent 2023 Las Vegas (come say hi on booth #1096).

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Join us Nov 2 for a panel discussion on Modern Monitoring and Observability, featuring Ernest Mueller of Accenture and Peco Karayanev PagerDuty, authors of DevOps Foundations: Monitoring and Observability on LinkedIn Learning, plus Jason Hand of Datadog and Steve McGhee of Google!
Fall Webinars: The Art of Deciding What to Automate (Nov 9) and GenAI Unleashed: Transforming Customer Experience in the Digital Era (Nov 14).
In Nov 15-16, Mandi will be presenting Best Practices for On Call Teams at DeveloperWeek Enterprise. Click here for a free OPEN pass to DeveloperWeek Enterprise!
Mandi will also be presenting Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies on Nov 23.

🎧 On the Podcast(s)

Stay tuned on Nov 7 for Page It To the Limit 100th episode - Sneak peek: we’re bringing in several guests to this special show! Subscribe so you never miss an episode.

📺 On Our Live Streams

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify
Upcoming episodes:
Oct 30: Resilient architectures with Matt Stine, author of "Migrating to Cloud-Native Architectures" (O'Reilly) on Twitch, LinkedIn, or YouTube.
Nov 6: Cloud security response with Ashley Ward, of Orca Security on LinkedIn, YouTube, or Twitch.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
Upcoming show:
Oct 27, Alex Quintana joins the stream to talk about what’s new in Onboarding and Operational Maturity. Watch on Twitch or LinkedIn or YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, October 20 2023

Mandi Walls — Fri, 20 Oct 2023 19:23:52 +0000

PagerDuty’s Getting a New Look!

Check it out! PagerDuty’s main website has a fresh new design! Find out how the superstars on our brand team put it all together!

📝 Take the PagerDuty API Survey

We want to hear from you! Tell us how familiar you are with different PagerDuty APIs and integrations, as well as what (if anything) is preventing you from using them. Login to the PagerDuty Community Forums and take the PagerDuty API survey challenge.

📺 Managing Major Incident Communications Channels

Your chat platform / internal text communication method of choice can help responder teams and stakeholders manage comms during and after incidents. There’s lots of ways to organize incident communications, depending on your organization and workflows. PagerDuty uses Slack and we have a number of different channels for managing the communication and coordination of incidents.

🎟️ Find us in person!

Where in the world is PagerDuty DevRel? The next few months are packed with PagerDuty Advocates worldwide in Taiwan and London!

Did you see Dormain at Gartner Symposium in Orlando? She gave a talk titled 5 mistakes CIOs make with GenAI, AIOps, and Automation.

Other Dutonians you’ll find out and about:

Earlier this week, PagerDuty's Senior Director of Data Science Mitra Goswani presented Expedition to the LLM And AI Frontier to LeadDev West Coast. Mitra was a guest at the Unplanned Show last August and spoke about learnings from building with large language models (LLMs). Watch here 👈

Sanghamitra Goswami on LinkedIn: #ai

PagerDuty #AI squad at LeadDev Rebecca Larsen

linkedin.com
Everaldo Aguiar (Senior Engineering Manager) will represent PagerDuty at AIDevWorld in Santa Clara (CA), Oct 24-26, with AI in AIOps: Minimizing Disruption and Accelerating Incident Resolution.

Find more Dutonians at our global events. 👋 Come say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Mandi will be presenting Futuristic Luxury Incident Response at All Day DevOps on Oct 26. Register to get 24 hours of DevOps!
Join us November 2nd for a panel discussion on Modern Monitoring and Observability, featuring Ernest Mueller of Accenture and Peco Karayanev PagerDuty, authors of DevOps Foundations: Monitoring and Observability on LinkedIn Learning, plus Jason Hand of Datadog and Steve McGhee of Google!
In November, Mandi will be presenting Best Practices for On Call Teams at DeveloperWeek Enterprise. Click here for a free OPEN pass to DeveloperWeek Enterprise!
She’ll also be presenting Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies on November 23.

🎧 On the Podcast(s)

This week Mandi talked to JJ Asghar of IBM about whether you really need to devolve that monolith into microservices, or if you should just leave it alone. Listen online now!

Subscribe to Page It To the Limit so you never miss an episode! We’ve got a bunch of great episodes in the pipeline for you, including our 100th episode on November 7th!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist.
Upcoming episode:
- October 23: Meg Watson (Product Lead @ Spotify) & Dev Advocate Tiago Barbosa on PagerDuty plug-in for Backstage on Twitch, LinkedIn, or YouTube
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here)
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here)
Upcoming guests:
- Postponed Friday, October 20, Mya King joins us to talk about what’s new in the PagerDuty Slack integration. We’ll let you know the new date soon!
- Friday, October 27, Alex Quintana will join the stream to talk about what’s new in Onboarding and Operational Maturity!
- Coming in November, new features in Analytics!

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to PagerDuty Community and submit or work here, or email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

💚 Follow us on Social Media!

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, October 12 2023

Xenda Amici — Thu, 12 Oct 2023 16:00:51 +0000

🇬🇧 DevRel team @ PD Connect London: Supercharging ch-ch-ch-changes!

London Calling! 📣The first in-person PagerDuty Connect after Covid years - also my first PD event - was packed of inspiring customer stories from SalesForce, TUI, London Exchange Stock and RyanAir, customer awards recognition (Specsaver & Just Eat nailed it!), and, of course, our DevRel team in the spotlight with Dormain getting inspired by David Bowie’s ch-ch-ch-changes when talking about how boosting operational work automation can be cost effective for companies of all sizes, while Tiago demoed how to supercharge PagerDuty through integrations.

I posted some highlights on my LinkedIn page. Check it out 👇

Xenda Amici on LinkedIn: #pdconnectlondon #pdconnect

Still on PagerDuty Connect London: inspiring stories from Salesforce, TUI, London Stock Exchange & Ryanair + supercharging talks/demos from DevReal team…

linkedin.com

Viva Las Vegas! Support Driven Expo

Also last week, Dev Advocate Kat presented Mastering Incident Communications for Customer Liaisons in Las Vegas, showing how companies can advocate for their users, with the motto “remember we’re talking to humans at the end of the day!”

📝 Take the PagerDuty API Survey

🎟️ Find us in person!

Where in the world is PagerDuty DevRel? The next few months are packed with PagerDuty Advocates worldwide in Taiwan and London!

Look out for Dormain at Gartner Symposium in Orlando, Oct 16-19, where she will give a talk about 5 mistakes CIOs make with GenAI, AIOps, and Automation

Other Dutonians you’ll find out and about:

PagerDuty's Senior Director of Data Science Mitra Goswani will take her Expedition to the LLM And AI Frontier to LeadDev West Coast, October 16-17. Mitra was a guest at the Unplanned Show last August and spoke about learnings from building with large language models (LLMs). Watch here 👈
Everaldo Aguiar (Senior Engineering Manager) will represent PagerDuty at AIDevWorld in Santa Clara (CA), Oct 24-26, with AI in AIOps: Minimizing Disruption and Accelerating Incident Resolution.

Find more Dutonians at our global events. 👋 Come say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Mandi will be presenting Futuristic Luxury Incident Response at All Day DevOps on Oct 26. Register to get 24 hours of DevOps!
Oct 20, featuring Product Manager Mya King, we’ll be talking about what’s new in the PagerDuty Slack Integration. RSVP on LinkedIn and add it to your calendar so you won’t miss it!

🎧 On the Podcast(s)

Subscribe to Page It To the Limit so you never miss an episode! We’ve got a bunch of great episodes in the pipeline for you, including our 100th episode!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist.
Upcoming episode:
October 23: Meg Watson (Product Lead @ Spotify) & Dev Advocate Tiago Barbosa on PagerDuty plug-in for Backstage on Twitch, LinkedIn, or YouTube
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here)
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here)

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us on Social Media!

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X