Forem: Mandi Walls

PagerDuty Community Update, January 19 2024

Mandi Walls — Fri, 19 Jan 2024 20:25:34 +0000

It’s update time!

Our newest release of the PagerDuty application for ServiceNow is live! Check out the details and watch the demo roundup here

Additionally, Intelligent Dashboards are now officially SUNSET. You’ll find your links to the old dashboards redirected to the new Dashboard features (find them under Analytics->Dashboard in your account). This sunset is another big step towards consolidating the Analytics Information Architecture from a UX perspective and the tech stack from an engineering perspective so we’ll be better able to keep delivering great improvements!

✍️ On the Blog and In the News

Automating the Enterprise

Jonathan Rende, SVP and GM of Product, published a new piece at Forbes discussing some of the challenges large organizations have when creating and consuming automation effectively.

APAC Retrospective

Part three in our APAC retrospective is now available. If you missed the first two installments they are here and here.

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Kat will be in Boston on February 8th to speak at Hiver’s event “AI vs Human: The Future of Customer Service in 2024.” Register today for this free event and please come say hi if you’re there!
Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation as well as a panel on DevOps trends.
Also on the 25th, Mandi will join the folks at Cloudsoft for a panel on Demonstrating the Value of Site Reliability Engineering. Join us!

ICYMI, check out the Demo Roundup that aired on December 8 featuring six of PagerDuty’s product managers showing off new (or coming soon) features like global alert grouping, looping automations, and updates to PagerDuty’s integration into ServiceNow.

🎧 On the Podcast(s)

This week on the podcast, we were joined by Heitor Lessa, Chief Architect at AWS, for an insightful conversation. Heitor provided valuable insights on the evolution of Powertools for AWS Lambda and the strategies for fostering and nurturing an open source community. If you're interested in open source and seeking advice on community building, don't miss this episode.

Coming up later this month, we’ll have a new book club episode! These will run once a month and will feature a book that is related to operations, software development, computing, or tech in general. Our first pick is Close to the Machine by Ellen Ullman. We’re looking for readers for future episodes. If you’re interested, fill out our form

We’ll still be running our regular episodes featuring interesting folks in tech, so make sure you’re subscribed so you don’t miss anything!

In other podcast news, Mandi joined env0 Co-founder and CEO Ohad Maislish for an episode of the Infrastructure as Code podcast. Download to your favorite podcast app or check it out online.

You can now check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts. This week’s episode featured PagerDuty’s Matt Linebarger from the Customer Success Engineering team with 10 things every PagerDuty user should know.

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Upcoming episode guests include:
- January 22: Nora Jones
- February 5: Jonathan Rende
- February 26: Bryon Kroger
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.

ICYMI

On Tuesday, our product folks joined us for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Catch the recording on YouTube.

On Thursday, PagerDuty’s CIO, Eric Johnson, and CISO, Heather Hinton, shared their 2024 predictions. Watch a replay on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to PagerDuty Community and submit your work here, or email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, January 5 2024

Mandi Walls — Fri, 05 Jan 2024 19:46:38 +0000

How Can We Help?

What would you like to see more of from the PagerDuty Community in 2024? How can we help you be more successful with PagerDuty and all of the components of the Operations Cloud? Take our super short survey and let us know!

✍️ On the Blog

Don’t be afraid of on-call!

Xenda asked some folks in the PagerDuty community how they cope with on-call responsibilities and helping their teams not fear being on-call. If you’re heading into your very first on-call rotation, you are not alone! These folks have been there and have some great tips for you.

Going beyond MTTR

MTTR is a great starting place for teams just starting out on their Incident Response and Incident Management journey. But if your team has been working on IR for a while, you might need a bit more than MTTR can give you. Google and others have written about some of the weaknesses of MTTR, and Mandi took a look at where you can get better insights in your PagerDuty account. Read more in this article.

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

NEXT WEEK Mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.
Mandi will be back at Conf42 DevOps on January 25 to present Reduce Toil by Improving Automation.

🎧 On the Podcast(s)

We’ve kicked off 2024 in style with an episode featuring Abby Bangser. Abby’s one of the co-chairs of the CNCF’s Platforms Working Group. She joined us to talk about all things platform engineering!

We’ll still be running our regular episodes featuring interesting folks in tech. Make sure you’re subscribed so you don’t miss anything!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts
Upcoming episodes:
- January 8: Manu Gurudatha on “From Slipping to Shipping”
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- More from our product team on new Operational Maturity reports will be coming soon! Plus, Frank returns with more tips on using Event Orchestration!
January 16, join our product folks for a panel discussion around Event-Driven Automation: what it is, what it does, and how it can help you. We’ll have Frank Emery, Sam Ferguson, and Peco Karayanev on the panel. Sign up on LinkedIn.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update December 15, 2023

Mandi Walls — Fri, 15 Dec 2023 20:07:33 +0000

How Can We Help?

✍️In the News

Congratulations to PagerDuty CEO Jenn Tejada, Chief People Officer Joe Militello, and Senior Director of Data Science Mitra Goswami for being recognized as Inspiring Leaders by Inspiring Workplaces Awards!
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Also, you can vote for PagerDuty Process Automation in the DevOps Dozen Awards! Open until Dec 31!

🎟️ Find us in person!

Are you making your 2024 event plans? We have a few things on the books and more to come!

Mandi will be at Tech Show London in March to chat about DevOps and AI
Then she’ll be back in Pasadena for DevOpsDays LA to talk about Chaos Engineering and Failure Fridays.

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

🎙️ We’re Virtual

Mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

Chaos Carnival returns! Mandi will present Plan for Unplanned Work: Game Days and Chaos Engineering on January 24th.

🎧 On the Podcast(s)

Python in Space. Last week, Mandi spoke with Mike Fiedler, a Security and Safety Engineer for PyPI, about various use cases for the Python programming language and the importance of ensuring their security. They also discussed the challenges and benefits of working in the Open Source community and even touched upon the topic of Python being used in space missions.

Next week will be our final episode of 2023, and our year in review!

Plus, we have a new feature coming up in January, so make sure you’re subscribed so you don’t miss it!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify or Apple Podcasts
Upcoming episodes:
- December 18; Todd Whitney on zero maintenance window updates on YouTube or LinkedIn
- January 8: Manu Gurudatha on “From Slipping to Shipping”
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- Coming in January: A panel discussion focused on Event-Driven Automation and more from our product team on new Operational Maturity reports! Plus, Frank returns with more tips on using Event Orchestration!

Earlier today we wrapped up our 2023 streams. You can view the recording on YouTube.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Mastodon and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, November 10 2023

Mandi Walls — Fri, 10 Nov 2023 18:51:00 +0000

Backstage with PagerDuty

Are you using Backstage for your internal developer portal? PagerDuty is now on the Spotify Marketplace for Backstage! Trigger incidents, see active incidents, and identify the on-call engineer for your services directly from Backstage. Check it out here and hang out with us on the Backstage Discord server!

🎟️ Find us in person!

Where in the world is the PagerDuty DevRel team?

Tiago spent this week at KubeCon + CloudNativeCon North America. Where you there too? Did you meet up with any of the PagerDuty folks? Let us know in the comments! // Detect dark theme var iframe = document.getElementById('tweet-1722325067042873390-508'); if (document.body.className.includes('dark-theme')) { iframe.src = "https://platform.twitter.com/embed/Tweet.html?id=1722325067042873390&theme=dark" }
Kat spoke yesterday at DevOps Barcelona. Did you catch her session Mastering Incident Communication?

Where else you can find Dutonians in November:

Nov 23: London: Women of Silicon Roundabout Conference
Nov 23 to Dec 1: AWS re:Invent 2023 Las Vegas. Come say hi! We’re booth #1096, and we’ll be running content in our booth theater all week!

Find more Dutonians at our global events. 👋 Say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Get the recording of our webinar The Art of Deciding What to Automate
Sign up for GenAI Unleashed: Transforming Customer Experience in the Digital Era, running Nov 14.
On Nov 16, Mandi will be presenting Best Practices for On Call Teams at DeveloperWeek Enterprise. Click here for a free OPEN pass to DeveloperWeek Enterprise!
Mandi will also be presenting Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies on Nov 23.
Plan ahead and mark your calendars for the next Terraform Roundtable! January 9 at 11am Pacific / 2pm Eastern / 8pm Central Europe. Join us to chat all things PagerDuty and Terraform!

🎧 On the Podcast(s)

Milestone week on Page it to the Limit! Our 100th episode! We interviewed some of the most-tenured PagerDuty employees to learn more about how PagerDuty has changed and evolved over the last 14 years. If you’ve never heard PagerDuty’s origin story, or how those awesome barbershop quartet ringtones were created, those stories and more are in this episode!

New on The Unplanned Show, Episode 5: DataOps with Snowflake!

Subscribe in your favorite podcatcher!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist. Prefer an audio-only podcast? Check out the new podcast version of The Unplanned Show on Spotify. Upcoming episodes:
- November 13: LLM Observability with Charity Majors and James Governor
- November 20: Cultures of Automation with Jamie Vernon
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here).
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here) and now also on YouTube.
- Upcoming episodes: Friday, November 17th we’re talking Analytics with Anojan Gunasekaran.

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

💚 Follow us

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: LinkedIn and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, October 20 2023

Mandi Walls — Fri, 20 Oct 2023 19:23:52 +0000

PagerDuty’s Getting a New Look!

Check it out! PagerDuty’s main website has a fresh new design! Find out how the superstars on our brand team put it all together!

📝 Take the PagerDuty API Survey

We want to hear from you! Tell us how familiar you are with different PagerDuty APIs and integrations, as well as what (if anything) is preventing you from using them. Login to the PagerDuty Community Forums and take the PagerDuty API survey challenge.

📺 Managing Major Incident Communications Channels

Your chat platform / internal text communication method of choice can help responder teams and stakeholders manage comms during and after incidents. There’s lots of ways to organize incident communications, depending on your organization and workflows. PagerDuty uses Slack and we have a number of different channels for managing the communication and coordination of incidents.

🎟️ Find us in person!

Where in the world is PagerDuty DevRel? The next few months are packed with PagerDuty Advocates worldwide in Taiwan and London!

Did you see Dormain at Gartner Symposium in Orlando? She gave a talk titled 5 mistakes CIOs make with GenAI, AIOps, and Automation.

Other Dutonians you’ll find out and about:

Earlier this week, PagerDuty's Senior Director of Data Science Mitra Goswani presented Expedition to the LLM And AI Frontier to LeadDev West Coast. Mitra was a guest at the Unplanned Show last August and spoke about learnings from building with large language models (LLMs). Watch here 👈

Sanghamitra Goswami on LinkedIn: #ai

PagerDuty #AI squad at LeadDev Rebecca Larsen

linkedin.com
Everaldo Aguiar (Senior Engineering Manager) will represent PagerDuty at AIDevWorld in Santa Clara (CA), Oct 24-26, with AI in AIOps: Minimizing Disruption and Accelerating Incident Resolution.

Find more Dutonians at our global events. 👋 Come say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Mandi will be presenting Futuristic Luxury Incident Response at All Day DevOps on Oct 26. Register to get 24 hours of DevOps!
Join us November 2nd for a panel discussion on Modern Monitoring and Observability, featuring Ernest Mueller of Accenture and Peco Karayanev PagerDuty, authors of DevOps Foundations: Monitoring and Observability on LinkedIn Learning, plus Jason Hand of Datadog and Steve McGhee of Google!
In November, Mandi will be presenting Best Practices for On Call Teams at DeveloperWeek Enterprise. Click here for a free OPEN pass to DeveloperWeek Enterprise!
She’ll also be presenting Plan for Unplanned Work: Game Days and Chaos Engineering at Pozitive Technologies on November 23.

🎧 On the Podcast(s)

This week Mandi talked to JJ Asghar of IBM about whether you really need to devolve that monolith into microservices, or if you should just leave it alone. Listen online now!

Subscribe to Page It To the Limit so you never miss an episode! We’ve got a bunch of great episodes in the pipeline for you, including our 100th episode on November 7th!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist.
Upcoming episode:
- October 23: Meg Watson (Product Lead @ Spotify) & Dev Advocate Tiago Barbosa on PagerDuty plug-in for Backstage on Twitch, LinkedIn, or YouTube
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here)
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here)
Upcoming guests:
- Postponed Friday, October 20, Mya King joins us to talk about what’s new in the PagerDuty Slack integration. We’ll let you know the new date soon!
- Friday, October 27, Alex Quintana will join the stream to talk about what’s new in Onboarding and Operational Maturity!
- Coming in November, new features in Analytics!

Make sure you’re following us so you can be there live! You can view our most recent episodes on Twitch and LinkedIn. See some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

Join the PagerDuty Community and connect with super users to learn best practices, network, ask questions, share your thoughts, showcase your projects, give product feedback and more!

Would you like to be on our podcast, Twitch live, blog or next community meetup? Login/sign up to PagerDuty Community and submit or work here, or email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

💚 Follow us on Social Media!

Dormain: Twitter and LinkedIn
Kat: Twitter and LinkedIn
Mandi: Twitter and Bluesky
Tara: Twitter and Mastodon
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
PagerDuty on X

PagerDuty Community Update, October 6 2023

Mandi Walls — Fri, 06 Oct 2023 21:11:58 +0000

🏕️ The Further Adventures of Pagey

Pagey got a cozy glamping experience this week!
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Lookin’ good, Pagey! We’re jealous!

PagerDuty Joins Latinas in Tech

Next week, four Latina Dutonians will be joining with Latinas in Tech for a virtual panel discussion, Make Your Mark: Elevate Your Career through Personal Branding and Lasting Connections. This event is your opportunity to gain actionable insights from seasoned professionals who have already made their mark! Whether you’re a seasoned pro looking to refine your approach or just starting on your career path, this discussion is for you. Come prepared with your questions and get ready to be inspired.
Sign up to hear more!

📝 Take the PagerDuty API Survey

🎟️ Find us in person!

Where in the world is PagerDuty DevRel? The next few months are packed with PagerDuty Advocates worldwide in Taiwan and London!

This week, Kat chatted with folks at PagerDuty’s table at Zendesk showcase NYC!
Head to the Support Operations track at Support Driven expo in Las Vegas, Oct 9 and 10, to hear Kat’s talk Mastering Incident Communications for Customer Liaisons
Tiago will talk about Supercharging PagerDuty with integrations and plugins at PagerDuty Connect London, where Dormain will also be giving a talk, Oct 11.
Look out for Dormain at Gartner Symposium in Orlando, October 16-19, where she will give a talk about 5 mistakes CIOs make with GenAI, AIOps, and Automation

Other Dutonians you’ll find out and about:

Software Engineer Todd Whitney will be speaking at HashiConf next week! He’ll be presenting HashiCorp upgrades the PagerDuty way.

See where else you can connect with our PD team around the globe! PagerDuty Connect and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events. 👋 Come say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

Mandi will be presenting Improve Your Automation to Reduce Toil at DevOps Summit on October 7!
She’ll also be presenting Futuristic Luxury Incident Response at All Day DevOps on October 26. Register to get 24 hours of DevOps!

🎧 On the Podcast(s)

This week, J. Paul Reed returned to the podcast to talk about post-incident action items. How likely is your team to act on the work that gets surfaced during an incident? Sometimes the best intentions don’t result in action, even after incidents.

You can listen to it on our website or on any other podcast platform.

Subscribe to Page It To the Limit so you never miss an episode. We’ve got a bunch of great episodes in the pipeline for you, including our 100th episode!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist.
Upcoming episodes:
- October 9: Sam Newman on resiliency on Twitch, LinkedIn, or YouTube
- October 23: Meg Watson of Spotify and PagerDuty’s Tiago Barbosa on the Backstage plugin for PagerDuty
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here)
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here)
- October 20th, featuring Product Manager Mya King, we’ll be talking about what’s new in the PagerDuty Slack Integration. There’s some great stuff coming!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

If you have a question about PagerDuty, check out our Community Forums for advice from friendly folks. If you’d like to be on our podcast or Twitch, or just say hi, email us at community-team@pagerduty.com. We’d love to hear what you’re doing with PagerDuty!

💚 Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Bluesky
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
Dormain: Twitter and LinkedIn
We have retired the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

PagerDuty Community Update, September 29 2023

Mandi Walls — Fri, 29 Sep 2023 18:37:26 +0000

👩‍💻 People Team’s HackWeek

HackWeeks aren’t just for your Engineering teams! PagerDuty’s People Team (our HR) held an AI-focused HackWeek to help the team think out of the box. Our Chief People Officer Joe Militello posted about the journey from 0 to HackWeek in 60 days on the PagerDuty blog.

His tips might help you run your own HackWeek!

📝 Take the PagerDuty API Survey

🎟️ Find us in person!

Where in the world is PagerDuty DevRel? The next few months are packed with PagerDuty Advocates worldwide in Taiwan and London!

This week, Kat delivered another round of Mastering Incident Communications to DevOpsDays Taipei
Next week, come find Kat at PagerDuty’s table at Zendesk showcase NYC!
Head to the Support Operations track at Support Driven expo in Las Vegas, Oct 9 and 10, to hear Kat’s talk Mastering Incident Communications for Customer Liaisons
Tiago will talk about Supercharging PagerDuty with integrations and plugins at PagerDuty Connect London, where Dormain will also be giving a talk, Oct 11.
Look out for Dormain at Gartner Symposium in Orlando, October 16-19, where she will give a talk about 5 mistakes CIOs make with GenAI, AIOps, and Automation
Did you miss SREDay? Videos are up on YouTube now! You can listen to Kat’s and Mandi’s talks plus everything else from the conference!

Other Dutonians you’ll find out and about:

Software Engineer Todd Whitney will be speaking at HashiConf! He’ll be presenting HashiCorp upgrades the PagerDuty way.

See where else you can connect with our PD team around the globe! PagerDuty Connect and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events. 👋 Come say hi if you’re there and share your experience with us - we’re happy to connect and spread the Pagey love!

We’re Virtual!

We were back to the Rundeck OSS EMEA meetup this week for a session on ”Supercharging your AWS Cloud Platform with Rundeck”. Subscribe now and be notified of future events! Don’t miss the next one!
Mandi will be presenting Improve Your Automation to Reduce Toil at DevOps Summit on October 7!

🎧 On the Podcast(s)

Last week we had the opportunity to have Manuel Pais, co-author of “Team Topologies: Organizing business and technology teams for fast flow”, on the podcast to discuss some of the concepts that enable companies to deliver value more frequently and effectively to their customers by organizing their teams in an optimized way.

Next week, J. Paul Reed returns to the show to talk about post-incident action items, the other AI.

You can't miss this one! You can listen to it on our website or on any other podcast platform.

Subscribe to Page It To the Limit so you never miss an episode. We’ve got a bunch of great episodes in the pipeline for you!

📺 On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn!

Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific (check other timezones here). Catch up on past episodes in this YouTube playlist.
- Upcoming episodes:
  - October 2: Nakul Bhagat on PagerDuty’s APIs on Twitch, LinkedIn, or YouTube
  - October 9: Sam Newman on resiliency on Twitch, LinkedIn, or YouTube
  - October 23: Meg Watson of Spotify and PagerDuty’s Tiago Barbosa on the Backstage plugin for PagerDuty
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio! (check other timezones here)
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific (check other timezones here)

Coming up in October, we’ll be showcasing a number of new features in the PagerDuty platform. There’s a lot of great stuff coming!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

🤝 Get in Touch

💚 Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Bluesky
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
Dormain: Twitter and LinkedIn
We have retired the Podcast Account so follow PagerDuty on Twitter!
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PagerDuty Community Update, August 11 2023

Mandi Walls — Fri, 11 Aug 2023 18:50:29 +0000

Welcome Xenda!

This week we welcomed our new Community Manager, Xenda Amici! She’s joining the team in Lisbon, and will be working to make our community forums and other resources great!

Here’s a bit about Xenda:

👋 Hey folks,

I’m Xenda, and I’m so excited to join the all-star PagerDuty Community team! ⭐Fun fact about my name: Xenda means “path” in Basque language, while my last name Amici translates to friends in Italian.

I'm an enthusiast of bonding with people. For me, it's all about exchanging experiences and learning from each other. I’m here to help our dev community shine and thrive and make it a go-to space to share, learn and... have a bit of fun! If you haven’t so, join me at https://community.pagerduty.com/forum/ and say hi. Let’s connect!

Before joining PagerDuty, I was a Community Manager at the AI translation start-up, worked in Customer Relationship Management and was also a producer and copywriter for a news website, TV and radio host in Brazil.

I love singing, running, cycling and staying up to date to all things music, movies and series. I'm from Brazil, living in Lisbon for 6 years. I've lived in Brooklyn, Washington DC and on cruise ships for some time (years at sea count twice lol).

Find us in person!

Where in the world is PagerDuty DevRel? September is packed with PagerDuty Advocates worldwide in London, Taiwan, and Atlanta!

Tara will present Resilience: Building a burnout-resistant life in developer relations at DevRelCon, September 7-8.
The following week, Kat and Mandi will be at SREDay, September 14-15. Kat will present Mastering Incident Communications, and Mandi opens the show with Futuristic Luxury Incident Response. Want to join us? Use code SREDAY-25% to save on your ticket!
Mandi will be at DevOpsDays Atlanta to present Reducing Trauma in Production with SLOs and Chaos Engineering with Julie Gunderson, September 18 and 19.
Kat will bring another round of Mastering Incident Communications to DevOpsDays Taipei Sept 25-26.

Other Dutonians you’ll find out and about:

Mitra Goswami, Senior Director of Data Science, will be presenting Let’s Adopt Generative AI at Data Con LA, tomorrow, August 12 at the University of Southern California.
PagerDuty CISO Heather Hinton will be presenting DevSecOps + Generative AI: Recipe for Success or Disaster? at DeveloperWeek CloudX. Heather’s talk will be Wednesday, August 16th at 3pm.

Our events folks are putting together our big upcoming events! We’ll see you at Dreamforce and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

We’re Virtual!

It’s time for the quarterly Terraform roundtable! Sign up to join us and chat about all things Terraform and PagerDuty! August 22, at 4pm Eastern / 1pm Pacific on Zoom!

On the Podcast

Next week will be our 95th episode! Mandi talked to PagerDuty CTO Tim Armandpour about the current landscape for incident response and where the state of the art is headed.

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Our Live Streams

We’re on Twitch, covering all things PagerDuty, with some of our streams also broadcasting on LinkedIn! Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 8 of The Unplanned Show is now on YouTube featuring Martin Van Son talking about Platform Engineering.

Upcoming guests on The Unplanned Show include:

August 14: James Urquhart on flow architectures
August 21: Mitra Goswami on generative AI
August 28: Donnie Berkholz on ITIL and DevOps

Get in Touch

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Bluesky
Tiago: Twitter and LinkedIn
Xenda: LinkedIn
We have retired the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

PagerDuty Community Update, July 28 2023

Mandi Walls — Fri, 28 Jul 2023 18:04:57 +0000

Pagey Goes to Japan!

PagerDuty Summit debuted in Japan this week! Pagey had a bunch of adventures around Tokyo and then spent some time with 500 of their new friends learning about all things PagerDuty! Check out the PagerDuty Japan Facebook page for more fun pics of Pagey’s travels in Japan!

PagerCon

Closer to home, it was PagerCon week at PagerDuty. PagerCon is our annual internal engineering and product development conference, where our teams get a chance to share all sorts of cool nerdy topics. This year we learned about all the regulations that dictate how and what we can send to responders via SMS, the OWASP Top 10, Typescript, and Accessibility, among other great topics.

Folks also got together to do some good with local charities in their areas. Dutonians in Vancouver visited Makers Making Change

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and folks in Chile volunteered with TeenSmart Internacional.

TeenSmart Internacional on LinkedIn: “Los voluntarios que apoyan a non-profits como TeenSmart tienen un impacto…

“Los voluntarios que apoyan a non-profits como TeenSmart tienen un impacto mariposa. Son mariposas fabulosas porque -usando su talento- pueden tener impacto en…

linkedin.com

Find us in person!

Where in the world is PagerDuty DevRel? We’re headed to London in September!

Tara will present Resilience: Building a burnout-resistant life in developer relations at DevRelCon, September 7-8.
The following week, Kat and Mandi will be at SREDay, September 14-15. Kat will present Mastering Incident Communications, and Mandi opens the show with Futuristic Luxury Incident Response. Want to join us? Use code SREDAY-25% to save on your ticket!
Mitra Goswami, Senior Director of Data Science, will be presenting Let’s Adopt Generative AI at Data Con LA, August 12 at the University of Southern California.
Mandi will be at DevOpsDays Atlanta to present Reducing Trauma in Production with SLOs and Chaos Engineering with Julie Gunderson, September 18 and 19.

Our events folks are putting together our big upcoming events! We’ll see you at Datadog DASH, Dreamforce and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

On the Podcast

Next week we’re talking to Mark Hatch, Senior Director of Infrastructure at Recharge, Inc, about how the jobs of infrastructure and operations have changed over the last 20 years.

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Our Live Streams

We’re on Twitch, covering all things PagerDuty. We’ll be expanding some of our streams to also broadcast on LinkedIn! Our regular shows are:

New The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 6 of The Unplanned Show is now on YouTube! Dormain and Heath delved into AIOps!

Upcoming guests on The Unplanned Show include:

July 31: Heather Hinton on the death of the single security pane of glass
August 7: Martin Van Son on platform engineering
August 14: James Urquhart on flow architectures
August 21: Mitra Goswami on generative AI

On Wednesday, product manager Anojan Gunasekaran joined the stream to talk all about the exciting new features coming to Analytics next week, plus gave us a sneak peek at what’s coming up next quarter. You don’t want to miss it! Check out the recording on YouTube.

On Friday, we’re talking Failure Fridays with Rich Lafferty and Stevenson Jean-Pierre on the HowTo Happy Hour!

Next week, Process Automation release notes are back with what’s new in version 4.15! Don’t miss it!

Get in Touch

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Mastodon
Tiago: Twitter and LinkedIn
We’re retiring the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

PagerDuty Community Update, July 21 2023

Mandi Walls — Fri, 21 Jul 2023 18:44:11 +0000

PDU: AIOps Interactive Introduction, APJ Time

Join PDU for a live online training next week, focusing on the PagerDuty AIOps Certification! For our friends in APJ, or you nightowls in the rest of the world. Reserve a space today!

Find us in person!

Where in the world is PagerDuty DevRel? We’re headed to London in September!

Tara will present Resilience: Building a burnout-resistant life in developer relations at DevRelCon, September 7-8.
The following week, Kat and Mandi will be at SREDay, September 14-15. Kat will present Mastering Incident Communications, and Mandi opens the show with Futuristic Luxury Incident Response.

Our events folks are putting together our big upcoming events! We’ll see you at Datadog DASH, Dreamforce and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

On the Podcast

This week is Tiago’s debut on the podcast! Welcome Tiago!

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Our Live Streams

We’re on Twitch, covering all things PagerDuty. We’ll be expanding some of our streams to also broadcast on LinkedIn! Our regular shows are:

New The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 5 of The Unplanned Show is now on YouTube! Dormain chatted about DataOps with Manuraj Rajasekharan and James Zhao of Snowflake.

Upcoming guests on The Unplanned Show include:

July 24: Heath Newburn on defining AIOps
July 31: Heather Hinton on the death of the single security pane of glass
August 7: Martin Van Son on platform engineering
August 14: James Urquhart on flow architectures

Next week we’ll have a mid-week stream with Product Manager Anojan Gunasekaran, showing off new improvements in Analytics!

What's new in PagerDuty Analytics | LinkedIn

In this episode, Mandi Walls will sit down with Senior Product Manager, Anojan Gunasekaran to review what's new in PagerDuty's analytics features.

linkedin.com

Get in Touch

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Mastodon
Tiago: Twitter and LinkedIn
We’re retiring the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

PagerDuty Community Update, July 14 2023

Mandi Walls — Fri, 14 Jul 2023 19:15:49 +0000

The New status.pagerduty.com

This week, PagerDuty migrated our status pages to our own Status Page product! Check out the new status.pagerduty.com and check out the docs to learn more about how you can get your own Status Page in your PagerDuty account!

Doing Good

In 2017, PagerDuty committed to Pledge 1%, a corporate philanthropy movement dedicated to making the larger community a key stakeholder in every business. For PagerDuty, that meant donating 1% of equity, 1% of product, and 1% of employee time to give back. It’s been five years since that commitment, and Olivia Khalili, VP of Social Impact and Philanthropy wrote about the progress that has been made.

Also on the blog, this story about how PagerDuty has helped the folks at the National Alliance on Mental Illness (NAMI) and their constituents.

Find us in person!

Where in the world is PagerDuty DevRel? We’re back on the road in 2023!

Unfortunately, DevOpsDays Seattle had to cancel this year. We’ll be looking forward to seeing folks next year!

Our events folks are putting together our big upcoming events! We’ll see you at Datadog DASH, Dreamforce and KubeCon | CloudNativeCon North America!

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

On the Podcast

This week, Kat was joined by James Governor of RedMonk to talk all things artificial intelligence.

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Twitch

Thanks for helping us reach 100 followers on our channel!

We’re on Twitch, covering all things PagerDuty. Our regular shows are:

New The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 4 of The Unplanned Show is now on YouTube! Monday’s episode featured Sriram Subramanian talking about Responsible Generative AI.

Upcoming guests on The Unplanned Show include:

July 17: James Urquhart on flow architecture
July 24: Heath Newburn on defining AIOps
July 31: Heather Hinton on the death of the single security pane of glass

Coming up in the next few weeks we'll be talking about the Analytics release and bringing on some PagerDuty folks to talk about Failure Fridays!

Get in Touch

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Mastodon
Tiago: Twitter and LinkedIn
We’re retiring the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

PagerDuty Community Update, June 30 2023

Mandi Walls — Fri, 30 Jun 2023 18:05:34 +0000

New Training: Status Pages

Check out the latest PagerDuty University course, Status Pages. Not sure what Status Pages are? Check out our Twitch recording with Jacky to learn more!

Do you DORA?

This year’s Accelerate State of DevOps Survey will be closing soon, so get in there and fill it out! If you’ve already submitted your responses, and have been thinking about how your team can work on improving for next year, we took a look at all the capabilities DORA has documented and found some ways PagerDuty can help!

Find us in person!

Where in the world is PagerDuty DevRel? We’re back on the road in 2023!

Coming up in August, Mandi will be at DevOpsDays Seattle. She and Julie Gunderson will close out Day 1 with their talk Reducing Trauma in Production with SLOs and Chaos Engineering.

Find more Dutonians at our global events.
We hope to see you! Say hi, we might have PagerDuty stickers. :D

We’re also virtual!

Dutonian James Berthoty was on the AppSecEngineer Friday Fireside today, talking about DevSecOps & Automation!

On the Podcast

Last week we talked about Incident Communications on the podcast. Listen online at https://www.pageittothelimit.com/incident-communications/.

We’re off next week for the Fourth of July, but we’ll have two episodes for you next month, on the 11th and the 18th!

Subscribe to Page it to the Limit so you never miss an episode or listen to our entire archive at pageittothelimit.com.

We’re always looking for guests for the show, so get in touch if you’d like to be on an episode, or have a suggestion for who we should talk to!

On Twitch

We’re on Twitch, covering all things PagerDuty. Our regular shows are:

The Unplanned Show with Dormain! Mondays at 4pm Eastern / 1pm Pacific!
HowTo Happy Hour: Fridays at 4pm Eastern / 1pm Pacific.
Terraform Time! Wednesdays at 4pm Eastern / 1pm Pacific with José Antonio!

Make sure you’re following us so you can be there live! You can also view our most recent episodes on Twitch. You can see some of our earlier streams on the YouTube playlist.

Episode 3 of The Unplanned Show is now on YouTube! Monday’s episode explored how a software engineer, a data scientist, and a product manager at PagerDuty used LLMs to solve a customer pain point!

Upcoming guests on The Unplanned Show include:

July 10: Sriram Subramanian on responsible Generative AI
July 17: James Urquhart on flow architecture
July 24: Heath Newburn on defining AIOps
July 31: Heather Hinton on the death of the single security pane of glass

Want to know more about the PagerDuty Mobile App? We’ve got you covered!

Coming up in July we’ll be digging into the revamp of Analytics!

Get in Touch

Follow us on Social Media!

Kat: Twitter and LinkedIn
Tara: Twitter and Mastodon
Mandi: Twitter and Mastodon
Tiago: Twitter and LinkedIn
We’re retiring the Podcast Account so follow PagerDuty on Twitter!
PagerDuty Main

Forem: Mandi Walls

PagerDuty Community Update, January 19 2024

It’s update time!

✍️ On the Blog and In the News

Automating the Enterprise

APAC Retrospective

🎟️ Find us in person!

🎙️ We’re Virtual

🎧 On the Podcast(s)

📺 On Our Live Streams

ICYMI

🤝 Get in Touch

💚 Follow us

PagerDuty Community Update, January 5 2024

How Can We Help?

✍️ On the Blog

Don’t be afraid of on-call!

Going beyond MTTR

🎟️ Find us in person!

🎙️ We’re Virtual

🎧 On the Podcast(s)

📺 On Our Live Streams

🤝 Get in Touch

💚 Follow us

PagerDuty Community Update December 15, 2023

How Can We Help?

✍️In the News

🎟️ Find us in person!

🎙️ We’re Virtual

🎧 On the Podcast(s)

📺 On Our Live Streams

🤝 Get in Touch

💚 Follow us

PagerDuty Community Update, November 10 2023

Backstage with PagerDuty

🎟️ Find us in person!

We’re Virtual!

🎧 On the Podcast(s)

📺 On Our Live Streams

🤝 Get in Touch

💚 Follow us

PagerDuty Community Update, October 20 2023

PagerDuty’s Getting a New Look!

📝 Take the PagerDuty API Survey

📺 Managing Major Incident Communications Channels

🎟️ Find us in person!

Sanghamitra Goswami on LinkedIn: #ai

We’re Virtual!

🎧 On the Podcast(s)

📺 On Our Live Streams

🤝 Get in Touch

💚 Follow us on Social Media!

PagerDuty Community Update, October 6 2023

🏕️ The Further Adventures of Pagey

PagerDuty Joins Latinas in Tech

📝 Take the PagerDuty API Survey

🎟️ Find us in person!

We’re Virtual!

🎧 On the Podcast(s)

📺 On Our Live Streams

🤝 Get in Touch

💚 Follow us on Social Media!

PagerDuty Community Update, September 29 2023

👩‍💻 People Team’s HackWeek

📝 Take the PagerDuty API Survey

🎟️ Find us in person!

We’re Virtual!

🎧 On the Podcast(s)

📺 On Our Live Streams

🤝 Get in Touch

💚 Follow us on Social Media!

PagerDuty Community Update, August 11 2023

Welcome Xenda!

Find us in person!

We’re Virtual!

On the Podcast

On Our Live Streams

Get in Touch

Follow us on Social Media!

PagerDuty Community Update, July 28 2023