Zoho ManageEngine Service Desk Plus Lifecycle Management with Okta Workflows

Dany Leclerc — Wed, 21 Sep 2022 01:46:47 +0000

Setup Instructions
This document is designed to provide the required configuration to enable Okta Workflows to provision and deprovision users to ManageEngine / ServiceDesk as Requesters and Technicians.

Step 1 – Create Okta Groups
Go to your Okta tenant’s administration console, go to Directory > Groups and create the following groups:

Requesters
Technicians
These groups will be used to provision users to ManageEngine.

Step 2 – Create Profile Attributes
In your Okta tenant’s administration console, go to Directory > Profile Editor and open the default Okta profile and add the following custom attributes:

requester_id
technician_id
These attributes will be used to store the respective Id’s once the users are provisioned to ManageEngine.

Step 3 – Generate Authorization Code
Go to the Zoho API Console (https://api-console.zoho.com/) and create a new Self Client with the Scope of SDPOnDemand.users.ALL and set the time duration to 10 minutes.

Get the full article at:
https://iamse.blog/2022/09/20/zoho-manageengine-service-desk-lifecycle-management-with-okta-worflows/

Forem: Dany Leclerc

Zoho ManageEngine Service Desk Plus Lifecycle Management with Okta Workflows