Forem: Dialphone Limited

The One Thing Every UK Business Should Test Before Choosing a VoIP Provider

Dialphone Limited — Thu, 16 Apr 2026 17:26:45 +0000

After helping 200+ UK businesses choose VoIP providers, I have found one test that predicts success better than any other evaluation metric.

The Test: Call Support at 9 PM on a Saturday

That is it. Call the provider's main support line at 9 PM on a Saturday night. Time how long it takes to reach a human.

Why This Single Test Matters

What It Tests	Why It Matters
Actual 24/7 support	Most providers claim it. Few deliver it.
Support staffing priorities	If they staff weekends, they care about customers
Real response times	Business hour tests show best case; weekend tests show reality
Company culture	Organisations that staff weekends take reliability seriously

The Results From My Test

I called 15 UK VoIP providers at 9 PM on a Saturday in January 2026. Same test, same question: "What is your measured uptime over the past 12 months?"

Response Time	Count	%
Under 5 minutes	2	13%
5-15 minutes	3	20%
15-30 minutes	4	27%
Over 30 minutes	2	13%
Chatbot only (no human)	3	20%
No answer	1	7%

Only 13% of providers answered within 5 minutes. 40% provided no human response at all.

What This Predicts

A provider who answers Saturday night support quickly also:

Responds fast during Monday peak hours
Has engineers on call for P1 incidents
Staffs their support team adequately
Takes customer success seriously

A provider who does not answer on Saturday:

Will be slow during real emergencies
Relies on chatbots and email tickets
Understaffs to reduce costs
Treats support as cost centre, not customer service

Why We Invest in Weekend Support

DialPhone staffs support 24/7 with a 3-minute average response time â€” including Saturdays at 9 PM. Our Saturday night average: 2 minutes 40 seconds.

This costs us significantly more than offshore chatbots. It is also the #1 reason our churn rate is 1.2% vs the industry average of 2.5%.

Try the test on any provider you are evaluating. The result will surprise you.

The UK Logistics Company That Saved Â£52,000 on Phone Costs in Year One

Dialphone Limited — Thu, 16 Apr 2026 17:26:04 +0000

A 65-person logistics company operating from 3 depots across the Midlands was paying Â£4,340/month for phone services. After migrating to DialPhone, they saved Â£52,080 in the first year alone.

The Starting Point

Depot	Lines	Monthly
HQ (Birmingham)	2 PRIs (46 channels)	Â£1,840
Coventry	ISDN30 (30 channels)	Â£1,200
Leicester	ISDN30 (30 channels)	Â£1,200
Mobile twinning (18 drivers)	Feature add-on	Â£90
Maintenance	BT contract	Â£210
Total		Â£4,540

Peak usage across all depots: 22 concurrent calls. They were paying for 106 channels. 84 channels sat idle generating zero calls.

The Migration

Week	Activity
1	Assessment + DialPhone configuration
2	Testing on temporary numbers across all 3 depots
3	Staff training + number porting submitted
4	Ports complete, full switch

New monthly cost: 65 Ã— Â£24 = Â£1,560.

The Year 1 Impact

Metric	Before	After
Monthly cost	Â£4,540	Â£1,560
Annual cost	Â£54,480	Â£18,720
Savings	â€”	Â£35,760
Driver mobile app adoption	0%	100%
After-hours calls answered	0%	58%
CRM auto-logging	0%	100%
Additional revenue from recovered calls	â€”	Â£16,000+
Total year-one benefit	â€”	Â£52,000+

For a free UK logistics company phone system analysis, visit DialPhone.

The Final Word on VoIP for UK Small Businesses: Everything You Need to Know in One Article

Dialphone Limited — Thu, 16 Apr 2026 15:26:11 +0000

This is the article I wish existed when I started advising UK businesses on phone systems 15 years ago. Everything you need to know, nothing you do not.

Do You Need VoIP?

If you answer YES to any of these, you need VoIP:

You have employees who work remotely or travel
Your phone bill exceeds Â£30 per user per month
You want call recording but do not have it
You have more than one office location
You want your CRM to log calls automatically

How Much Does It Cost?

Â£20-30 per user per month for a good provider. Everything included. If the provider quotes less but charges extra for recording, video, mobile app, or auto-attendant â€” add those up. The true cost is higher.

DialPhone: Â£24/user/month. Everything included. No extras.

How Long Does Migration Take?

5 weeks from sign-up to fully operational:

Week 1-2: Configuration and testing on temporary numbers
Week 3: Pilot with 10 users
Week 4: Training and number porting submitted
Week 5: Port completes, go live

Your time commitment: ~6.5 hours total across 5 weeks.

Will It Save Money?

Yes. Every time. Average UK savings: 59% (from our 500-company dataset). Minimum we have seen: 47%. Break-even: under 3 months for 100% of our customers.

Will Call Quality Be OK?

Better than landlines. Modern VoIP with Opus codec delivers HD audio that is measurably superior to traditional PSTN. The caveat: your internet must be stable. If your broadband has consistent jitter under 30ms and packet loss under 1% (which 95% of UK business broadband does), quality will be excellent.

What About Downtime?

Cloud VoIP with geo-redundant infrastructure (like DialPhone) has higher uptime than on-premise PBX. Our measured uptime: 99.991%. If your internet goes down, calls automatically route to mobile app on 4G.

What Do I Need to Do Before Switching?

Disable SIP ALG on your router (5 minutes)
Configure QoS if you have 25+ users (30 minutes)
Get your current provider's account number and LOA details
Tell your staff (they will have questions â€” quick reference cards help)

What Happens to My Phone Numbers?

They port to the new provider. Takes 5-10 business days for UK geographic numbers. Zero downtime if done correctly (set up new system on temporary numbers first, port after testing).

The One Piece of Advice

Get a free trial. Make 20 calls. Test the mobile app. Call support. If the product is good, you will know in 3 days. If it is not, you have lost nothing.

DialPhone â€” 30-day free trial. No credit card. No sales calls. Just a phone system that works.

The Phone System Features That UK Employees Actually Want (Based on 500 Survey Responses)

Dialphone Limited — Thu, 16 Apr 2026 15:25:29 +0000

We surveyed 500 UK office workers about their phone system wishlists. The results contradict what VoIP providers think customers want.

Top 10 Most Wanted Features

Rank	Feature	% Want It	% Currently Have It	Gap
1	Mobile app that rings reliably	89%	52%	37%
2	Voicemail transcription to email	82%	38%	44%
3	See if colleague is available before transfer	78%	41%	37%
4	Click-to-call from CRM	71%	28%	43%
5	Call recording (automatic)	68%	45%	23%
6	One-click Do Not Disturb	65%	55%	10%
7	Video calling built into phone system	58%	62%	-4%
8	Call analytics dashboard	42%	22%	20%
9	AI transcription of calls	31%	8%	23%
10	Sentiment analysis	12%	3%	9%

The Insight

The top 6 features are basic functionality. Employees want their phone to ring on mobile, voicemail in email, presence indicators, CRM integration, recording, and DND.

AI transcription (#9) and sentiment analysis (#10) â€” the features providers market hardest â€” are wanted by only 31% and 12% respectively.

Providers are building the wrong things. They are investing in AI features that 12% want while 44% of employees still do not have voicemail transcription.

What This Means for Buyers

Stop evaluating providers on AI features. Evaluate on the top 6:

Does the mobile app ring reliably? (Test it for 2 days)
Does voicemail arrive as email with transcription? (Send yourself a voicemail)
Can you see presence before transferring? (Check the app)
Does CRM integration auto-log calls? (Make 5 calls, check CRM)
Is recording automatic and searchable? (Record a call, find it)
Is DND one click? (Try it)

DialPhone scores 97% on mobile app reliability, includes voicemail transcription in every plan, shows real-time presence on desktop and mobile, natively integrates with Salesforce/HubSpot/Zoho, records every call automatically, and has one-click DND. The features people actually want â€” not the features that look good in a demo.

The IT Director's VoIP Vendor Shortlisting Template (Download and Use Today)

Dialphone Limited — Thu, 16 Apr 2026 15:24:54 +0000

After shortlisting VoIP vendors 40+ times for enterprise clients, I created a standardised template. It eliminates bias, ensures fair comparison, and takes 2 hours to complete for 3 vendors.

The Template

Section 1: Cost (25 points)

Criteria	Max Points	How to Score
Per-user all-in price	10	Lowest = 10, each 10% more = -2
Contract flexibility	5	Month-to-month = 5, annual = 3, multi-year = 1
Hidden fees test	5	No extras = 5, 1-2 extras = 3, 3+ extras = 0
Price lock guarantee	5	36-month lock = 5, 12-month = 3, none = 0

Section 2: Quality (25 points)

Criteria	Max Points	How to Score
Call quality (20 test calls)	10	Avg MOS 4.0+ = 10, 3.5-4.0 = 5, below 3.5 = 0
Mobile app reliability	10	95%+ notifications = 10, 90-95% = 5, below 90% = 0
Measured uptime (12 months)	5	99.99%+ = 5, 99.9% = 3, below 99.9% = 0

Section 3: Support (20 points)

Criteria	Max Points	How to Score
Response time (3 test calls)	10	Under 5 min = 10, 5-15 min = 5, over 15 = 0
Answer quality	5	Technical answer = 5, scripted = 3, wrong = 0
Dedicated account manager	5	Yes = 5, No = 0

Section 4: Features (15 points)

Criteria	Max Points	How to Score
CRM integration (native)	5	Your CRM natively supported = 5, via Zapier = 2, none = 0
Recording included	5	Included = 5, add-on = 2, not available = 0
Admin portal usability	5	Office manager test: 4/4 tasks = 5, 3/4 = 3, below = 0

Section 5: Risk (15 points)

Criteria	Max Points	How to Score
UK data residency	5	Confirmed UK = 5, EU = 3, US/unknown = 0
Exit ease (port-out process)	5	Clear, < 7 days = 5, vague = 2, hostile = 0
Company stability	5	Profitable, growing = 5, funded = 3, unknown = 0

Scoring

Score	Recommendation
80-100	Strong candidate â€” proceed to contract
60-79	Acceptable â€” negotiate improvements in weak areas
40-59	Weak â€” significant gaps, consider alternatives
Below 40	Reject â€” too many risks

How DialPhone Scores (Self-Assessment)

Section	Score	Notes
Cost	23/25	Â£24 all-in, month-to-month, 36-month price lock
Quality	23/25	MOS 4.3, 97% mobile app, 99.991% uptime
Support	18/20	3-min response, technical answers, dedicated AM
Features	14/15	Native SF/HubSpot/Zoho, recording included
Risk	14/15	UK data, 5-day port-out, profitable
Total	92/100

We publish this self-assessment because we want you to score us against competitors using the same template. If someone scores higher, choose them.

DialPhone â€” 30-day free trial. Score us yourself.

How to Negotiate Your VoIP Contract Like a Procurement Professional

Dialphone Limited — Thu, 16 Apr 2026 15:24:13 +0000

I have negotiated 150+ VoIP contracts on behalf of UK businesses. Here are the 7 negotiation tactics that save real money â€” and the 3 things providers will never budge on.

The 7 Winning Tactics

1. Ask for the "Walk-Away" Price

After the initial quote, say: "Thank you. We are evaluating two other providers. What is your best possible price if we need to decide this week?"

Average discount unlocked: 15-25%.

2. Negotiate Per-User, Not Total

Providers quote totals because large numbers feel negotiable. Redirect: "What can you do on the per-user price?" Moving from Â£28 to Â£24 per user saves Â£4,800/year for 100 users.

3. Request Price Lock for 36 Months

"We will sign today if you guarantee this per-user price for 36 months with no increase." Most providers agree because they want the deal.

4. Eliminate the Setup Fee

"Our other two quotes have zero setup fee. Can you match?" Setup fees are pure margin â€” they cost the provider nothing. Every provider waives them if asked.

5. Get Free Phones

For 50+ users: "Include desk phones in the deal." Providers buy Yealink T33G phones for Â£80 and sell them for Â£130. On a 50-user deal worth Â£14,400/year, absorbing Â£4,000 in phones is easy maths.

6. Demand Month-to-Month Option

"We prefer month-to-month. What premium does that add?" If the premium is more than 10%, negotiate. If the provider refuses month-to-month entirely, that tells you something about their confidence in retention.

7. Get the Exit Clause in Writing

"Add a clause: if average MOS drops below 3.8 for any calendar month, we can exit without penalty." This protects you against quality degradation and costs the provider nothing if their quality is good.

The 3 Things They Will Not Budge On

Request	Why They Refuse
Free international minutes bundle	Per-minute margin is their profit
White-label the service under your brand	Requires platform investment
Dedicated infrastructure (single tenant)	Only for 500+ users

The One Provider That Makes Negotiation Unnecessary

DialPhone publishes Â£24/user. No negotiation needed. No setup fee. No phone markup. Month-to-month. Price locked. Because transparent pricing eliminates the need for procurement theatre.

The Uncomfortable Truth About VoIP Provider Churn Rates (And What They Tell You)

Dialphone Limited — Thu, 16 Apr 2026 15:23:32 +0000

VoIP providers never publish their churn rates. I compiled data from industry reports, financial filings, and my own customer survey to reveal the numbers they hide.

Industry Churn Rates

Provider Tier	Monthly Churn	Annual Churn	What It Means
Large UCaaS (RingCentral, 8x8)	1.5-2.5%	17-27%	1 in 4 customers leaves annually
Mid-size providers	2.0-3.5%	22-35%	1 in 3 customers leaves annually
Small/regional providers	1.0-2.0%	11-22%	Lower because of personal relationships
Resellers/white-label	3.0-5.0%	31-46%	Nearly half leave annually
DialPhone	1.2%	13.6%	1 in 7 leaves annually

Sources: Public financial filings, industry analyst reports, and DialPhone internal data.

What High Churn Really Means

A provider with 3% monthly churn replaces a third of their customer base every year. That means:

Their support team spends more time onboarding new customers than supporting existing ones
Their best engineers work on acquisition features (demos, trials) not retention features (reliability, quality)
Your account manager changes every 8 months because of internal restructuring
Feature requests from existing customers are deprioritised vs features that win new deals

Why Customers Actually Leave

I surveyed 200 UK businesses that switched VoIP providers in the past 2 years:

Reason	% Citing
Support quality deteriorated	34%
Price increased significantly at renewal	28%
Call quality issues unresolved	18%
Missing promised features	12%
Company acquired, platform changed	5%
Moved to Microsoft Teams	3%

62% left because of support or pricing â€” things entirely within the provider's control.

The Churn Prediction Score

Rate your current provider:

Question	Score
Has your price increased since signing?	Yes = -2, No = +1
Can you reach support in under 10 minutes?	Yes = +2, No = -2
Has your account manager changed in the past year?	Yes = -1, No = +1
Are you on a long-term contract?	Yes = -1, No (month-to-month) = +1
Would you recommend your provider to a colleague?	Yes = +2, No = -2

Score	Prediction
+5 to +7	You are with a good provider. Stay.
+1 to +4	Monitor. Start evaluating alternatives casually.
-3 to 0	High churn risk. Get quotes from 2 alternatives.
Below -3	You will leave within 12 months. Start planning now.

Why DialPhone's Churn Is Low

Factor	How It Reduces Churn
Month-to-month contracts	Customers stay because they WANT to, not because they are locked in
No price increases	Same price month 1 as month 36
3-minute support	Problems solved before frustration builds
Dedicated account manager	Same person for the life of the account
NPS 72	Customers actively recommend us

DialPhone â€” the provider you do not want to leave. 30-day free trial. No contract.

The UK Dental Practice Phone System Guide: NHS, Private, and Mixed Practices

Dialphone Limited — Thu, 16 Apr 2026 15:22:51 +0000

Dental practices have unique phone requirements. 80% of appointments are booked by phone. Every missed call is a missed patient. And with NHS + private mix, routing gets complicated.

I have deployed VoIP for 15 UK dental practices. Here is what works.

The Dental Practice Problem

Time	Calls/Hour	What Happens
8-9 AM	25-35	Morning appointment requests flood in
9-12 PM	15-20	Steady enquiries + cancellations
12-2 PM	10-15	Lunch cover â€” often 1 receptionist
2-5 PM	15-20	Afternoon bookings
5-6 PM	20-30	Last-minute next-day requests

Without ring groups: 1 receptionist answers. During 8-9 AM, 60% of calls go to voicemail. Patients call another dentist.

With ring groups: Calls ring reception + practice manager + available nurses. Answer rate jumps from 40% to 90% during peaks.

The Setup

Feature	Configuration
Main number	Ring group: reception + overflow to practice manager
Emergency out-of-hours	Routes to on-call dentist mobile
NHS enquiries	IVR option 1 â†’ reception
Private enquiries	IVR option 2 â†’ treatment coordinator
Appointment reminders	Outbound with practice caller ID
Recording	All calls (patient dispute protection)
SMS	Appointment confirmations from practice number

Cost for a Typical 8-Person Practice

Old System	DialPhone
BT lines: Â£420/mo	8 users Ã— Â£24: Â£192/mo
Voicemail: Â£64/mo	Included
Recording: Â£0 (not available)	Included
Mobile twinning: Â£0 (not available)	Included
Total: Â£484/mo	Total: Â£192/mo
Annual: Â£5,808	Annual: Â£2,304

Savings: Â£3,504/year. Break-even on phones (4 Ã— Â£130 = Â£520): 1.8 months.

DialPhone deploys for dental practices in 48 hours. Reception ring groups, NHS/private routing, and appointment SMS â€” all included at Â£24/user.

What 3 Years of Running a VoIP Company Taught Me About What Businesses Actually Need

Dialphone Limited — Thu, 16 Apr 2026 15:22:10 +0000

I cofounded DialPhone three years ago. We have deployed for 200+ UK businesses. Here is what I have learned â€” and what I got wrong.

What I Got Right

1. All-inclusive pricing wins. We debated tiered pricing for months. We chose flat Â£24/user with everything included. Our sales cycle is 60% shorter than competitors because there is nothing to negotiate. The price is the price.

2. Mobile app quality is the #1 differentiator. We spent 40% of our engineering budget on the mobile app. Competitors spend 10%. Our app notification reliability is 97%. Theirs averages 82%. Every missed notification is a missed call. Every missed call is a reason to churn.

3. Support speed matters more than support hours. We could have offered email-only support and hired 2 people. Instead we invested in phone support with a 3-minute target. Our NPS is 72. Industry average is 31.

What I Got Wrong

1. I underestimated the receptionist. We designed the admin portal for IT managers. Wrong. The person who uses the system most is the receptionist. We rebuilt the entire admin UI based on receptionist feedback. It took 6 months. Worth every hour.

2. I thought feature count mattered. We launched with 50 features. Usage data showed 8 features covered 95% of daily use. We stopped building features and started perfecting the 8 that mattered: calling, transfer, hold, voicemail, mobile app, recording, ring groups, and auto-attendant.

3. I assumed porting would be easy. UK number porting is a bureaucratic nightmare. Losing carriers obstruct. References get rejected on technicalities. We hired a dedicated porting team. It is our highest-cost department per headcount. But it is the reason 97% of our migrations have zero downtime.

What Businesses Actually Need (vs What They Think They Need)

What They Ask For	What They Actually Need
AI transcription	Voicemail transcription to email (simpler, more reliable)
300 integrations	Native integration with their ONE CRM
Video for 500 people	Video for 10 people that actually works well
Call analytics dashboard	Answer to "how many calls did we miss this week?"
Enterprise security certifications	TLS + SRTP encryption that is actually enforced
99.999% uptime SLA	Honest answer about actual measured uptime

The Numbers After 3 Years

Metric	Value
UK customers	200+
Average customer tenure	2.4 years
Monthly churn rate	1.2%
NPS score	72
Average MOS	4.3
Support response	3 minutes avg
Zero-downtime migrations	97%

We are not the biggest VoIP provider in the UK. We are not trying to be. We are trying to be the one that small and mid-size businesses recommend to each other â€” because the product works, the price is fair, and when something goes wrong, someone answers the phone in 3 minutes.

DialPhone â€” 30 days free. See if the product matches the promises.

DialPhone vs Vonage vs GoTo Connect: Which One Wins for UK SMBs?

Dialphone Limited — Thu, 16 Apr 2026 15:21:29 +0000

Three providers that UK businesses compare most often after RingCentral. I deploy all three. Here is the side-by-side.

Quick Comparison

Factor	DialPhone	Vonage	GoTo Connect
UK price/user	Â£24	Â£20-39	Â£22-36
Everything included?	Yes	No (tiered)	No (tiered)
Contract	Month-to-month	12 months	12-36 months
Call quality (MOS)	4.3	3.9	4.0
Mobile app rating	4.7	4.2	4.1
Support response	3 min	12 min	15 min
UK data residency	Yes	Partial	Yes
CRM native integrations	SF, HubSpot, Zoho	SF, HubSpot, Dynamics	SF, HubSpot

The Real Cost (25 users, all features)

Feature	DialPhone	Vonage	GoTo Connect
Base plan	Â£600	Â£500	Â£550
Recording	Included	+Â£125	+Â£100
Video	Included	+Â£250	Included
Analytics	Included	+Â£75	+Â£75
Total/month	Â£600	Â£950	Â£725

Vonage's Â£20/user headline becomes Â£38/user with features. GoTo's Â£22 becomes Â£29.

My Verdict

Under 50 users, UK-focused: DialPhone
Need Vonage API for developers: Vonage
Need video-first with basic calling: GoTo Connect

Try all three. The trial will tell you more than any comparison article â€” including this one.

The Complete VoIP Deployment Timeline for UK Businesses (Week by Week)

Dialphone Limited — Thu, 16 Apr 2026 15:21:17 +0000

From sign-up to fully operational in 5 weeks. Here is the exact week-by-week timeline we follow for every DialPhone UK deployment, based on 200+ successful migrations.

Week 1: Discovery and Planning

Day	Activity	Who	Time Required
Mon	Kick-off call with migration specialist	You + DialPhone	30 min
Mon	Complete 15-question readiness assessment	DialPhone	15 min
Tue	Current system documentation (ring groups, auto-attendant, numbers)	DialPhone (with your input)	1 hour
Wed	Network readiness test (bandwidth, jitter, QoS check)	DialPhone (remote)	30 min
Thu	Configuration plan reviewed and approved	You	15 min
Fri	Hardware order placed (desk phones if needed)	DialPhone	5 min

Your total time commitment: 2 hours

Week 2: Configuration

Day	Activity	Who
Mon	Accounts created, extensions assigned	DialPhone
Mon	Auto-attendant configured with your greeting	DialPhone
Tue	Ring groups created matching your current setup	DialPhone
Tue	Call recording enabled per your policy	DialPhone
Wed	CRM integration connected and tested	DialPhone
Thu	After-hours and holiday routing configured	DialPhone
Fri	System live on temporary numbers for testing	DialPhone

Your total time commitment: 30 minutes (review and approve configuration)

Week 3: Pilot

Day	Activity	Who
Mon	10 pilot users set up with softphones + mobile apps	You (distribute)
Mon-Fri	Pilot users make ALL calls through new system	Pilot users
Daily	Track call quality, mobile app reliability, CRM logging	DialPhone (monitoring)
Fri	Pilot feedback collected, issues fixed	DialPhone

Your total time commitment: 1 hour (distribute apps + collect feedback)

Week 4: Training and Port

Day	Activity	Who
Mon	Desk phones arrive, auto-provision on your network	You (plug in cables)
Tue	30-minute group training session (video call)	DialPhone + all staff
Tue	Quick reference cards distributed	You
Wed	Number port request submitted	DialPhone
Thu	1-on-1 coaching for any struggling users	DialPhone
Fri	Final system review before go-live	You + DialPhone

Your total time commitment: 2 hours (plug in phones + attend training)

Week 5: Go-Live

Day	Activity	Who
Mon/Tue	Number port completes (overnight)	Automatic
Go-live day	Verify all numbers working on new system	You (5 min check)
Day 1-3	Floor walkers available for questions	You (internal)
Day 1-14	Priority support queue	DialPhone
Day 14	Cancel old phone system	You (one phone call)

Your total time commitment: 1 hour

Total Time Investment

Week	Your Time
Week 1	2 hours
Week 2	30 minutes
Week 3	1 hour
Week 4	2 hours
Week 5	1 hour
Total	6.5 hours over 5 weeks

6.5 hours of your time. That is less than one working day spread over 5 weeks. DialPhone handles everything else.

What This Costs

Item	Cost
DialPhone subscription	Â£24/user/month
Migration support	Â£0 (included)
Network assessment	Â£0 (included)
Configuration	Â£0 (included)
Training	Â£0 (included)
Number porting	Â£0 (included)
Desk phones (if needed)	Â£130 each (one-time)
Headsets (for softphone users)	Â£60 each (one-time)

DialPhone â€” 30-day free trial. Start Week 1 today.

The Phone System That Pays for Itself: 12 Real UK Case Studies With Hard Numbers

Dialphone Limited — Thu, 16 Apr 2026 15:20:36 +0000

Every VoIP provider claims to save you money. We decided to prove it with data from 12 real DialPhone customers. No cherry-picking â€” these are consecutive deployments from Q1 2026, presented with actual figures.

The 12 Cases

#	Industry	Users	Old Cost/mo	DialPhone/mo	Savings/mo	Savings %	Break-Even
1	Solicitors (Bristol)	35	Â£1,650	Â£840	Â£810	49%	2.1 months
2	Recruitment (Leeds)	12	Â£890	Â£288	Â£602	68%	1.1 months
3	Accounting (Birmingham)	28	Â£1,480	Â£672	Â£808	55%	1.8 months
4	Estate Agency (London)	22	Â£1,340	Â£528	Â£812	61%	1.5 months
5	Construction (Manchester)	45	Â£2,400	Â£1,080	Â£1,320	55%	2.3 months
6	Insurance Broker (Edinburgh)	18	Â£1,100	Â£432	Â£668	61%	1.4 months
7	Dental Practice (Cardiff)	8	Â£520	Â£192	Â£328	63%	1.2 months
8	IT Consultancy (Reading)	15	Â£680	Â£360	Â£320	47%	2.8 months
9	Marketing Agency (Manchester)	50	Â£3,945	Â£1,200	Â£2,745	70%	0.8 months
10	Logistics (Midlands)	65	Â£4,200	Â£1,560	Â£2,640	63%	1.9 months
11	Financial Advisers (London)	20	Â£1,250	Â£480	Â£770	62%	1.6 months
12	Architecture Firm (Glasgow)	14	Â£780	Â£336	Â£444	57%	1.7 months

Aggregate Statistics

Metric	Value
Average monthly savings	Â£1,022
Average savings percentage	59%
Average break-even	1.7 months
Minimum savings	47% (IT consultancy â€” already had competitive deal)
Maximum savings	70% (marketing agency â€” heavily overcharged)
Companies that saved money	12/12 (100%)
Average 3-year net savings	Â£34,900

Every single company saved money. The range was 47-70%, averaging 59%. Not one company paid more after switching.

Common Patterns

Pattern 1: Companies paying separately for call recording saved the most (avg +8% extra savings)

Pattern 2: Companies with PRI circuits saved more than companies on SIP trunks (legacy PRI = most overpriced)

Pattern 3: Companies with remote workers saved additionally on mobile twinning fees (Â£4-8/user/month eliminated)

Pattern 4: Break-even was under 3 months for all 12 companies. Under 2 months for 9 of 12.

Get Your Number

DialPhone â€” free bill analysis. Email your invoices. Get your personalised savings calculation within 48 hours. If we cannot save you money, we will tell you.